Director of Key Accounts, Long-Term Care Pharmacy
Location: Texas (Travel Throughout the State Required)
Employment Type: Full-Time
Salary: $150,000-$160,000 annually
What You'll DoAs the Director of Key Accounts, you will:
- Develop and execute strategic account plans for major long-term care customers.
- Build trusted relationships with executives, administrators, directors of nursing, and corporate leadership.
- Lead regular business reviews to evaluate performance, customer satisfaction, and identify opportunities for continuous improvement.
- Serve as the primary escalation point for customer concerns while driving timely resolution.
- Identify opportunities to expand pharmacy services within existing customer portfolios.
- Collaborate with sales, operations, and executive leadership teams to support organic growth initiatives.
- Monitor customer satisfaction, retention, and service performance metrics.
- Partner with facility leadership to improve medication management, pharmacy utilization, and regulatory compliance.
- Support acquisition and transition activities for newly awarded accounts.
- Represent the organization at industry conferences, trade associations, and customer events.
- Schedule and attend client appreciation events, including sporting events, outings, and other relationship-building activities.
- Provide market intelligence and competitive insights to executive leadership.
What We're Looking ForRequired Qualifications- Bachelor's degree in Business Administration, Healthcare Administration, Marketing, or related field; equivalent experience may be considered.
- Minimum of 7-10 years of healthcare account management, sales, business development, or customer relationship experience.
- Minimum of 5 years of experience serving long-term care, post-acute care, senior living, or pharmacy customers.
- Demonstrated success managing large, multi-site healthcare accounts.
- Strong understanding of long-term care pharmacy operations and service delivery.
- Experience presenting to executive-level stakeholders and corporate leadership teams.
- Proven track record of customer retention and revenue growth.
- Excellent communication, negotiation, and relationship-building skills.
- Proficiency with CRM systems, Microsoft Office Suite, and business analytics tools.
Travel Requirements- Extensive travel required throughout Texas.
- Ability to travel up to 75% of the time, including frequent overnight travel.
- Must maintain a valid driver's license and acceptable driving record.
- Ability to attend customer meetings, facility visits, industry conferences, and corporate events as needed.
- Flexible schedule to accommodate customer and business needs.
