Texas Childrens Hospital

Director of IT - Technology Support

Texas Childrens Hospital • $125K — $150K *
Houston, TX 77084In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in hospital management, information systems, or related field
  • 6+ years of experience in information/computer technology in a corporate setting
  • 5+ years of supervisory experience in a technology environment, preferably healthcare
  • Master's degree (preferred)
  • Experience with technology applications in clinical environments (preferred)
  • Familiarity with current and emerging technologies (preferred)

Responsibilities

  • Maintain reliable production operations towards 99.999% uptime
  • Oversee disaster recovery and emergency management activities
  • Ensure secure and stable networks with defined management standards
  • Monitor system performance and proactively address technology needs
  • Evaluate hardware and software for compatibility and organizational value
  • Develop technology leadership relationships with hospital executives
  • Facilitate business process analysis for ongoing improvement

Benefits

  • Build and lead a strong service organization through effective recruitment
  • Support and manage vendor partnerships and contracts
  • Prepare and oversee the departmental budget for resource allocation
  • Ensure compliance with regulatory standards like Joint Commission
  • Collaborate with auditors on technology-related initiatives
Full Job Description
Job Description

Technology Operations & Infrastructure
  • Maintain reliable production operations and develop strategies to advance the environment toward 99.999% uptime, including oversight of Disaster Recovery and Emergency Management activities.
  • Maintain secure, stable, and effectively managed networks and systems supported by clearly defined standards, documentation, metrics, and management reporting.
  • Ensure appropriate firewall and secure remote-access capabilities and support technology-related audit activities.
  • Oversee technology operations to ensure system reliability, compatibility, efficiency, and effectiveness across multiple hardware and software platforms.
  • Monitor system utilization, capacity, throughput, sizing, and performance to proactively identify and address technology needs.
  • Analyze, evaluate, and recommend network, security, telecommunications, storage, database, and technology architecture, including hardware, software, protocols, topology, and strategy.
  • Evaluate new hardware and software for compatibility and organizational value and provide capacity planning for servers, storage, devices, and other technology resources.

Strategic Leadership & Service Delivery
  • Provide executive leadership for Information Systems related to technology needs, design, utilization, and service delivery.
  • Partner with hospital leadership to prioritize technical support initiatives, establish resource priorities, and provide technology services across hospital and remote locations.
  • Develop relationships and identify technology opportunities that support the organization's clinical, financial, and strategic objectives.
  • Ensure access to technology that supports patient care, education, and research.
  • Identify opportunities for business process analysis, improvement, and reengineering.
  • Communicate the value of technology, build consensus among stakeholders, and effectively bridge Information Systems technology with end users.

Team, Vendor & Financial Management
  • Build and lead a strong service organization through effective recruitment, retention, development, mentoring, and organizational planning.
  • Structure technology operations teams to effectively support multiple hardware and software platforms and evolving organizational needs.
  • Manage system integrators, subcontractors, vendors, and other external technology partners.
  • Lead vendor integration and contract negotiations supporting technology services and infrastructure.
  • Prepare and manage the annual departmental budget, monitor department needs, and ensure efficient allocation of resources.

Compliance, Standards & Continuous Improvement
  • Develop and implement policies and procedures that support regulatory requirements and customer needs.
  • Collaborate with internal and external auditors and support technology-related audit initiatives.
  • Ensure departmental compliance with applicable Joint Commission (JCAHO) requirements.
  • Collaborate across departments to support system-wide accreditation requirements.
  • Research, evaluate, recommend, and implement network-wide services while identifying and resolving technology performance and reliability issues.


QUALIFICATIONS:

Required:
  • Bachelor's degree in a field relevant to hospital management, information systems, or a related discipline
  • Minimum of 6 years of experience in information/computer technology within a corporate environment
  • Minimum of 5 years of supervisory experience within a technology environment, preferably within healthcare

Preferred:
  • Master's degree
  • Experience supporting technology applications within clinical environments
  • Experience across a broad range of current and emerging technologies


To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

About Texas Childrens Hospital

Texas Children's Hospital is a pediatric hospital located in Houston, Texas. The hospital was founded in 1954 and is affiliated with Baylor College of Medicine. Texas Children's Hospital has over 4,000 employees and is one of the largest pediatric hospitals in the United States. The hospital provides a wide range of services, including cancer care, cardiology, neurology, and orthopedics. Texas Children's Hospital has been recognized as one of the best children's hospitals in the United States by U.S. News & World Report.
Learn more about Texas Childrens Hospital
Size
14,000 employees
Industry
Healthcare
Founded
1950
* Ladders Estimates

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