10+ years managing IT functions, with 5+ years in team leadership
Proven project delivery with disciplined governance
Experience in ERP implementation, especially with system selection and integration
Required multi-location retail technology and POS systems experience
Hands-on leadership style suited for a mid-sized organization
Strong communication skills for consensus-building in a knowledge-rich environment
Degree in IT, computer science, or related field
Responsibilities
Own delivery of high-visibility technology projects on time and budget
Direct ERP implementation, managing integrations and vendor relationships
Oversee infrastructure and store systems across ~90 locations
Guide upgrades and implementations of POS technologies
Partner with Chief Security Officer on system and data protection
Ensure business continuity and disaster recovery readiness
Build credibility and alignment with technology decisions across departments
Benefits
Direct reporting to the President/COO with ownership of technology strategy
Engaging project portfolio from day one, including ERP and custom app development
Opportunity to lead and develop a skilled team in a multi-entity organization
Stability of a profitable, privately held company with an ambitious technology investment
Culture based on teamwork, trust, accountability, and humility
Full Job Description
LOCATION
Charlotte, NC - On-site at the corporate home office, with periodic travel across the location footprint
WHAT THEY OFFER YOU
A true seat at the leadership table: direct reporting line to the President/COO with genuine ownership of technology strategy, budget, and roadmap for the entire enterprise
A meaty project portfolio from day one, including a NetSuite ERP implementation, custom mobile application development, and the continued build-out of a proprietary POS platform with external commercial potential
The chance to lead and develop a skilled, tenured team while shaping how technology supports a multi-entity organization spanning retail operations, distribution, and software
The stability of a profitable, privately held company combined with the pace and ambition of an organization actively investing in its technology future
A culture built on teamwork, trust, accountability, and humility, where institutional knowledge runs deep and leaders are given real context to make informed decisions
Competitive compensation package including annual bonus opportunity
WHY THIS ROLE IS IMPORTANT
Owns delivery across the company's highest-visibility technology initiatives, ensuring projects land on time and on budget after a period of significant investment in new platforms
Directs the ERP implementation from the IT side, managing system integrations, vendor relationships, and cross-functional impacts in partnership with the finance organization
Oversees infrastructure, store systems across ~90 locations, corporate applications, and the development environment supporting multiple business entities
Serves as the subject matter expert for point-of-sale technologies, guiding upgrades, new implementations, and the platform's continued development for external customers
Partners with the fractional Chief Security Officer to protect company systems and data in an environment where security vigilance is an operational reality
Ensures business continuity and disaster recovery readiness for a distributed, always-open retail operation
Builds credibility and alignment across a long-tenured organization where technology decisions touch every department, from the field to the home office
THE BACKGROUND THAT FITS
10+ years managing information technology functions, with at least 5 years leading and developing technical teams
Proven project delivery track record: this organization is specifically seeking a leader who ships on time and on budget, with disciplined project governance and vendor management
ERP implementation experience strongly preferred, ideally including system selection, integration, and cross-functional rollout; NetSuite exposure is a plus
Multi-location retail technology experience with point-of-sale systems required; comfort supporting distributed store environments at scale
Hands-on leadership style suited to a lean team in a mid-sized organization: strategic enough to own the roadmap, practical enough to stay close to the work
Strong communication and consensus-building skills for an environment rich in institutional knowledge, where buy-in matters as much as authority
Experience in retail, quick-serve restaurant, distribution, or other multi-site consumer-facing operations preferred
Bachelor's degree in information technology, computer science, or a related field required
