Summary
Under the direction of the Chief Operations Officer, the Director of Imaging is responsible for managing and leading the Imaging Department including Optim Orthopedics' X-ray, MRI, CT and other imaging modalities. Organization, attention to detail, prioritizing problem solving and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors, clients and OO staff.

Essential Duties and Responsibilities

List all Essential Duties

• Provides oversight and support to staff in multiple locations. Ensures performance evaluations are completed timely and accurately, and establishes performance goals and developmental plans to continue to promote ongoing professional development.
• Conveys courtesy, respect, enthusiasm and positive attitudes with patients, staff, medical staff and visitors. Function as departmental liaison with administration, medical staff, patient care services, external referring physicians and office staff, and other departments.
• Provide ongoing leadership and support to all staff and radiologists assigned to business unit.
• Partners with Optim's physicians and leadership to identify strategies to improve access, service quality, and imaging utilization.
• Assess opportunities for expansion of imaging modalities, locations, hours of operation, and new service offerings.
• Supports leadership in activities including roll-out of operational and quality initiatives.
• Develops policies and procedures in conjunction with operations and accrediting agencies while ensuring compliance with radiation safety and risk management activities.
• Stays current regarding developments in professional/technical fields, taking leadership role internally and externally in providing patient and community education. Support research initiatives and operations if applicable.
• Monitors and analyzes financial performance, including profitability and volume metrics. Implements appropriate changes to increase efficiencies, enhance revenue, and control expenses.
• Supervises and oversees budget development, including operational and capital budgets with attention to department and organizational program goals, established standards of performance, and economic constraints; Demonstrates creativity and initiative and focus on cost containment and operational effectiveness activities. Monitors operating statistics and patterns to identify trends and changes across the business unit.
• Establishes criteria for setting priorities; defining goals and objectives on selected initiatives in conjunction with the clinics priorities as well as the Imaging Service Center.
• Monitor and improve patient experience metrics and access to imaging services.
• Partner with IT and operational leadership to optimize imaging systems, PACS and EHR.
• Manages Imaging Department schedule. The Director of Imaging will perform x-rays, MRI scans or CT scans as needed by the department and as appropriate within the parameters of their certification.
• Participates in developing a company culture of patient and staff satisfaction, empowerment, problem solving and accountability.
• Responsible for system imaging initiatives, projects, or management of programs.
• Maintains departmental compliance with accrediting bodies and ensures all activities are carried out in compliance with organizational policy and local, state, and federal laws and regulations governing activities, organizational structures, management philosophy and mission and vision statements.
• Leads all accreditation activities, including but not limited to ACR, state inspections, and CMS requirements.
• Coordinates and facilitates student shadowing opportunities within the practice as needed
• Facilitates, with other management team members, resolution of any administrative problems and keeps lines of communication open, with staff and organizational leaders, to ensure high employee morale and a professional, healthy atmosphere. Interprets and enforces department and institution policies
• Manage the coordination of imaging equipment maintenance and repair services, working closely with technical service personnel and medical physicists to ensure timely and effective on-site support.
• Coordinates with Xray team members to provide X-ray services for urgent care.
• Other duties as assigned.

Supervisory Responsibilities

Supervision of all Imaging Department staff including but not limited to Radiology Technicians, MRI Technicians, CT Technicians, Imaging administration and support staff.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Works well with patients, vendors, and physicians by keeping them informed and promoting a positive image of the company at all times. Exhibits good listening and comprehension; Selects and uses appropriate communication methods. Makes eye contact with the patients as they check in and should not use cell phone at the front desk at any time when patients are present. Looks for ways to improve and promote quality patient care.

Teamwork - Accountable to team and departmental goals, works to meet established deliverables, balances team and individual responsibilities, gives and welcomes feedback, puts success of team above own interests. Communicates with team regarding overall patient care including using resources efficiently working toward a positive patient experience. Understand the responsibilities of their work and how the flow of the front office affects the overall flow of the entire clinic.

Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time; supports organization's goals and values. Adheres to all policies and procedures while maintaining patient confidentiality according to HIPAA guidelines.

Dependability - Adheres to the company's time and attendance policy. Is punctual, good attendance record, minimal to no missed punches, works independently with little to no supervision, self-starter, adheres to departmental and companywide time lines, maintains focus.

Productivity - Prioritizes and plans wok activities to ensure the completion of daily tasks. Uses time efficiently, plans for additional resources, sets personal goals and objectives to meet departmental goals.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; Keeps abreast of current procedures and/or industry changes that may affect the department and/or patient service.

Leadership - Develops and communicates clear vision for imaging services. Aligns department goals with organizational priorities. Anticipates future needs, including technology, staffing, and service expansion. Leads change initiatives effectively.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associates degree in Radiologic Technology required. Registration with ARRT required. MR certification preferred, but not required.

Minimum two years supervisory experience required. Experience overseeing X-Ray and MRI operations required.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to sort and file materials correctly by alphabetic and numeric systems.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, and percentages.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with standardized situations with only occasional or no variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Electronic Medical Records (EMR) preferably Athena Database software; Outlook and MS Word Processing software. Skills in operating in computers, copying, scanning and faxing preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands regularly; and to talk or hear. The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.

May be required to travel to one or more satellite locations depending on staffing changes. May be required to participate in educational courses that correspond with current systems or functionalities.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.