Best Western

Director of Housekeeping

Best Western • $90K — $120K *
New York, NY 10025In-Person
Hospitality & Recreation
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 3+ years of hotel experience or a related field, with supervisory experience required.
  • Proficient in MS Word and MS Excel.
  • Ability to communicate effectively with employees and guests.
  • Capability to lift/carry up to 50 pounds occasionally.
  • Strong multitasking and prioritization skills.

Responsibilities

  • Motivate and mentor Housekeeping personnel according to company standards.
  • Create and uphold a detailed cleaning program with checklists for each position.
  • Manage housekeeping equipment and maintain compliance with safety standards.
  • Conduct regular inventories of guest supplies and cleaning materials.
  • Lead inspections of guest rooms and public areas to meet quality standards.

Benefits

  • Employee schedule flexibility based on forecasting and business needs.
  • Participation in team meetings promoting department cooperation.
  • Opportunities for professional growth through training and mentorship programs.
  • Access to comprehensive risk management and safety compliance training.
Full Job Description
Compensation Type

Yearly

Overview

The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Responsibilities

  • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
  • Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
  • Maintain and control all housekeeping equipment.
  • Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
  • Conduct monthly guest supplies and cleaning supplies inventories.
  • Ensure that large guestroom turns are managed efficiently.
  • Ensure consistency with departmental opening and closing procedures.
  • Manage vendor contracts (i.e. dry cleaners, window washers, etc.).
  • Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's.
  • Develop employee morale and ensure training of Housekeeping personnel.
  • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
  • Inspect all VIP rooms prior to arrival.
  • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.
  • Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
  • Conduct monthly and quarterly Housekeeping inventories on a timely basis.
  • Ensure guest privacy and security by correctly following Highgate Hotel procedures.
  • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
  • Conduct pre-shift meetings for room attendants and housemen.
  • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
  • Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
  • Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
  • Manage and organize large turn days (including group check-ins or check-outs).
  • Monitor out-of-order, out-of-service, discrepant and show rooms.
  • Must maintain constant communication with Guest Services.
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly Highgate Hotel team meeting.
  • Focus the Housekeeping Department on their role in contributing to Medallia Scores.
  • Monitor all V.I.P.'s, special guests and requests.
  • Review Housekeeping log book and Guest Request log on a daily basis.


Qualifications

  • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
  • Supervisory experience required.
  • Must be profecient with MS Word and MS Excel.
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

About Best Western

Best Western International, Inc. is a hotel chain with over 4,700 hotels in over 100 countries. The chain, with its corporate headquarters in Phoenix, Arizona, operates 17 brands of hotels, each suited to different market segments. Best Western has a long history dating back to 1946 when it was founded by M.K. Guertin. The company has grown to become one of the largest hotel chains in the world. Best Western is known for its commitment to providing quality accommodations and exceptional customer service. The company has won numerous awards for its hotels and its loyalty program, Best Western Rewards.
Learn more about Best Western
Size
4,381 employees
Market Cap
$45.2 million
Industry
Hospitality & Recreation
Net Income
-$2 billion
5 Year Trend
+5.3%
Revenue
$31.8 billion
NASDAQ
BEST
* Ladders Estimates

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