Hotel AKA Nomad is seeking a Director of Housekeeping!The Director of Housekeeping will lead the team through hiring, training, and performance management, maintaining a positive customer-centric approach. Thorough knowledge of housekeeping and laundry operations, conflict resolution skills, and the ability to handle multiple tasks are essential.
Team Member Responsibilities:- Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
- Develop and implement controls for expense management.
- Conduct periodic inventory of guest supplies, small equipment and linen as required.
- Utilize labor management tools to schedule and control labor costs.
- Schedule labor to flex with forecasted hotel occupancy, F&B activity, and group events.
- Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
- Communicate both verbally and in writing to provide clear direction to staff.
- Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
- Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
- Ensure compliance of housekeeping and laundry standard operating procedures and policies.
- Operate department pursuant to OSHA requirements and guidelines.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned
Desired Skills:- Exceptional leadership, management, and motivational skills, and the ability to manage complex and diverse teams.
- Excellent communication skills, with the ability to communicate effectively with team members, guests, ownership and other stakeholders.
- Strategic thinking and problem-solving skills, with the ability to identify and address areas of opportunity and potential challenges quickly and efficiently.
- Approaches all encounters with guests and Team Members in a friendly, service and solution-oriented manner.
- Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
- Union Management experience.
Required Qualifications:- 5+ years management experience, with at least 3 years in housekeeping management.
- High School diploma or equivalent required; Bachelor's Degree preferred.
- Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.
- Able to resolve guest, supervisor and associate conflicts.
- Able to manage multiple tasks at all times and have excellent organizational skills.
- Must be willing to "pitch-in" and help co-workers with their job duties and be a team player with or without reasonable accommodation.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Command of the English language both written and verbal.
Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.
