Job Description

We are seeking a Director of Ecommerce to lead operations and revenue growth of our ecommerce business across the Snap Finance owned digital storefronts. This role will contribute to our overall ecommerce strategy and ensure strong execution across platforms, experience, and performance initiatives. As part of the Direct-to-Consumer team, this leader works closely with cross-functional partners in Marketing, Engineering, Analytics, and Finance to ensure our ecommerce properties deliver a high performing customer experience aligned to company objectives while meeting revenue targets.

• Lead day-to-day ecommerce operations, ensuring site stability, performance, and accuracy creates an exceptional customer experience

• Translate company ecommerce strategy into actionable roadmaps and operational plans

• Lead forecasting and budgeting in partnership with Finance and provide regular business updates including executive leadership

• Define and monitor key performance indicators including traffic, conversion rate, average order value, customer acquisition cost, lifetime value, and contribution margin

• Identify and prioritize initiatives that support revenue growth and operational efficiency

• Own operational excellence across Magento and Adobe Commerce platforms

• Partner with Engineering to ensure platform scalability, performance, reliability, and security

• Translate business requirements into clear technical needs for site enhancements, integrations, and backend improvements

• Lead significant ecommerce initiatives including platform enhancements, system integrations, and performance optimization efforts

• Evaluate and support implementation of new tools and systems as the ecommerce ecosystem evolves

• Partner with Marketing to align onsite experience with paid media, lifecycle marketing, and promotional campaigns

• Collaborate with Operations and Finance to align inventory planning, fulfillment processes, margin goals, and financial forecasting

• Support initiatives related to consumer financing and payment experiences across the full suite of Snap Finance products

• Lead, coach, and develop a high performing ecommerce team

• Establish clear goals, accountability, and development plans

• Foster strong internal relationships that enable collaboration and execution

• Build a culture of ownership, operational excellence, and continuous improvement

Whatyoullneed to succeed:

• 8+ years of experience in ecommerce with people leadership responsibility

• Experience driving revenue performance in a direct-to-consumer ecommerce environment

• Experience with Magento and Adobe Commerce and other standard e-commerce tools

• Strong technical understanding of enterprise ecommerce architecture, integrations, and system workflows

• Experience partnering closely with engineering teams to support platform operations and enhancements

• Strong analytical capabilities and comfort interpreting performance data to inform decisions

• Experience collaborating cross functionally across internal teams

• Demonstrated ability to communicate performance and operational updates to executive stakeholders

• Experience building and developing high performing teams

• Ability to operate effectively at both strategic and operational levels

• Experience in consumer finance, complex payment ecosystems, or other highly regulated environment

• Experience scaling ecommerce growth across multiple properties and customer segments

Why Join Us:

• Generous paid time off

• Competitive medical, dental & vision coverage

• 401K with company match for US

• Company-paid life insurance

• Company-paid short-term and long-term disability

• Access to mental health and wellness resources

• Company-paid volunteer time to do good in your community

• Legal coverage and other supplemental options

• A value-based culture where growth opportunities are endless