Qualifications

• 5-10 years of experience in luxury hospitality management, particularly in Front Office or Guest Experience roles.
• Strong financial and operational management skills, with a proven track record in budget oversight.
• Excellent communication skills, with the ability to build relationships collaboratively and authentically.
• Experience in developing and executing strategies and operational plans that enhance business performance.
• Passion for creating exceptional guest experiences, along with keen attention to detail.
• Leadership capabilities with a focus on coaching and developing high-performing teams.
• Bilingual English and Spanish skills are favored, especially in diverse service environments.

Responsibilities

• Lead Front Office operations including Front Desk, Concierge, and Bell Services functions.
• Inspire a culture of luxury service that exceeds guest expectations.
• Develop strategies, budgets, and forecasts that align with business objectives.
• Manage productivity and expenses to ensure operational efficiency while upholding service standards.
• Champion hospitality excellence by adhering to Forbes Travel Guide and brand standards.
• Implement guest satisfaction initiatives based on feedback and service trends.
• Recruit and mentor staff to foster a culture of engagement and professional growth.

Benefits

• Comprehensive medical coverage.
• Retirement benefits to secure your future.
• Generous paid time off to encourage work-life balance.
• Complimentary room nights at Rosewood properties.
• Opportunities for learning and development to enhance your career.
• Access to global career opportunities within the Rosewood network.
• Industry-leading paid parental leave supporting various paths to parenthood.