Omni Hotels

Director of Front Office

Omni Hotels • $70K — $96K *
Boston, MA 02115In-Person
Hospitality & Recreation
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • 5-7 years in Front Office Management in a high-end hotel
  • Experience with Property Management Systems, preferably Opera
  • Ability to navigate hotel interior/exterior effectively
  • Availability for flexible shifts, including weekends and holidays
  • Strong organizational and customer service skills
  • Ability to thrive under pressure and resolve challenges professionally
  • Physical stamina to stand/walk for up to 8 hours daily

Responsibilities

  • Lead morning standup meetings with the Resort Leadership team
  • Oversee the Front Office operations, including all related staff
  • Coordinate closely with other departments such as Housekeeping and Finance
  • Assign daily tasks to ensure smooth operations, especially during peak hours
  • Handle guest check-ins and check-outs efficiently
  • Manage logistics for VIP arrivals and special requests
  • Provide ongoing training and schedule management for the Front Office team

Benefits

  • Comprehensive training and development programs
  • Collaborative team environment
  • Opportunities for career advancement within the resort
  • Employee discounts on hotel services and amenities
  • Health and wellness benefits available
Full Job Description
Omni Parker House Hotel

Director of Front Office

Overview:

The Director of Front Office will oversee the Front Desk, Concierge, Ideal Services and Guest services teams Bellman, Doorman. This individual will ensure maximum Front Office operating efficiency by effectively balancing the needs of our guests, owners and associates.

Responsibilities:

  • Assist Lead morning standups with Resort Leadership team


  • Report directly to the Director of Rooms


  • Oversee Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Concierge, Ideal Service Phone Operators, Bellperson and Doorpersons


  • Provide support to Valet Manager who oversees Valet


  • Must work closely with leaders from all departments and communicate daily with Housekeeping, Finance and Sales teams especially.


  • Ensure daily tasks are assigned and completed. Assisting the team with tasks when necessary due to call offs or high business levels:


  • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.


  • Checking Guests In and Out of the resort


  • Providing lobby support during peak hours


  • Assisting Valet and Bell with heavy arrivals or departures


  • Assist Concierge team with reservations


  • Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc.


  • Support team by:


  • Creating schedule


  • Completing payroll timely


  • Providing on going training to current associates


  • Create training plans and schedules for newly hired associates


  • Hold daily stand up meetings


  • Hold monthly All Together Get Together meetings


  • Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobs


  • Handle guest complaints maintaining a satisfactory impression with the guest


  • Attend all relevant meetings including Pre-Cons and Guest Recovery meetings.


Qualifications:

  • Must have previous Front Office Management experience in a similar Front Office/Rooms environment - 4 Diamond, Resort, Large Property


  • Must be able to navigate the interior and exterior of the hotel.


  • Must have experience with Property Management Systems (Opera experience preferred)


  • Must be able to work flexible shifts, including weekends and holidays.


  • Must have excellent organizational, supervisory, customer service skills.


  • Must be able to work well under stressful situations and handle challenges in a professional manner.


  • Must be able to walk and stand for extended periods of time - up to 8 hours per day.
  • Saary Range based on experience is $70,000 to $96,000


About Omni Hotels

Omni Hotels & Resorts is an American privately held, international luxury hotel company based in Dallas, Texas. The company was founded in 1958 as Dunfey Hotels, and operates 60 properties in the United States, Canada, and Mexico, totaling over 20,000 rooms and employing more than 23,000 people. The company is owned by Robert Rowling's TRT Holdings, who bought the company in 1996 from World International Holdings, Ltd. (WORLDHOTELS).
Learn more about Omni Hotels
Size
17,600 employees
Industry
Hospitality & Recreation
Founded
1983
* Ladders Estimates

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