Director of Front Office

Kimpton Hotels & Restaurants

$85K — $90K *
Kapaa, HI 96746In-Person
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2 years prior departmental management experience in front office or related disciplines
  • Time management and negotiation skills
  • Ability to independently manage and lead various departmental disciplines
  • Knowledge of employment and Innkeeper laws within the jurisdiction
  • Cash handling experience is essential
  • Effective communication skills with public and team members
  • Fluency in English (reading, writing, speaking)
  • Proficient in Opera PMS, Micros, and Microsoft Office.

Responsibilities

  • Lead and inspire front office team to provide exceptional guest service
  • Ensure seamless check-in and check-out processes exceeding guest expectations
  • Develop and implement strategies for enhancing guest satisfaction and loyalty
  • Foster a positive work environment that promotes teamwork and growth
  • Manage front office revenue and expenses to meet financial goals
  • Collaborate with other departments for seamless guest experiences
  • Implement high standards of service, efficiency, and professionalism
  • Stay updated with industry trends and innovate guest experience practices.

Benefits

  • Multiple tiers of medical coverage
  • Dental and vision coverage
  • 24/7 Teledoc service
  • Free maintenance medications
  • Pet insurance
  • Hotel discounts
  • Tuition reimbursement
  • Paid time off (vacation, sick, bereavement, and holidays)
  • 401K match.
Full Job Description
Property Description

Overview

Are you a dynamic leader with a passion for delivering exceptional guest experiences? Join our team as a Director of Front Office and be at the forefront of creating unforgettable moments for our guests. With your high energy, enthusiasm, and commitment to excellence, you will oversee all front office operations and lead a team dedicated to providing unparalleled service.

 

Summary:

  • Lead and inspire a team of front office professionals to deliver exceptional guest service
  • Ensure smooth check-in and check-out processes for guests, exceeding their expectations
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Foster a positive and engaging work environment, promoting teamwork and professional growth
  • Monitor and manage front office revenue and expenses to achieve financial goals
  • Collaborate with other departments to ensure seamless guest experiences
  • Implement and maintain high standards of service, efficiency, and professionalism
  • Stay current with industry trends and implement innovative practices to enhance guest experiences

Join our team and be part of a renowned hotel/resort where you can unleash your potential and make a significant impact in the world of hospitality. Apply now to start your exciting journey as a Director of Front Office!

Qualifications
  • 2 years prior departmental management experience in front office or related disciplines
  • Time management and negotiation skills
  • Ability to manage and lead each discipline of the department independently
  • Ability to manage according to employment and Innkeeper laws of the jurisdiction
  • Prior cash handling experience necessary
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays). 
  • 401K Match
Salary RangeUSD $85,000.00 - USD $90,000.00 /Yr.

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