OverviewAre you a dynamic leader with a passion for delivering exceptional guest experiences? Join our team as a Director of Front Office and be at the forefront of creating unforgettable moments for our guests. With your high energy, enthusiasm, and commitment to excellence, you will oversee all front office operations and lead a team dedicated to providing unparalleled service.
Summary:
- Lead and inspire a team of front office professionals to deliver exceptional guest service
- Ensure smooth check-in and check-out processes for guests, exceeding their expectations
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Foster a positive and engaging work environment, promoting teamwork and professional growth
- Monitor and manage front office revenue and expenses to achieve financial goals
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain high standards of service, efficiency, and professionalism
- Stay current with industry trends and implement innovative practices to enhance guest experiences
Qualifications- 2 years prior departmental management experience in front office or related disciplines
- Time management and negotiation skills
- Ability to manage and lead each discipline of the department independently
- Ability to manage according to employment and Innkeeper laws of the jurisdiction
- Prior cash handling experience necessary
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
Benefits- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
