Position Summary:

The Director of Front Office provides strategic, operational, and administrative leadership for all front office functions across the organization, including Patient Access, Financial Clearance, and clinic-based administrative services. This role is responsible for driving operational excellence, financial performance, staff engagement, and a seamless patient experience across multiple clinics and service lines.

The Director partners closely with executive leadership, clinical and operational departments, and external stakeholders to align front-end revenue cycle and administrative operations with organizational goals. This role ensures efficient, coordinated, and patient-centered front office workflows while fostering a culture of continuous improvement, accountability, and service excellence.

Compensation & Benefits:

• $99,000 - $148,000 per year
• For complete overview of our robust Benefits: https://wellpower.org/workplace-of-choice/

The posted range represents the full hiring range. Offers will not exceed this range, the majority of candidates are placed near the midpoint based on experience and qualifications.

Job Duties & Functions:

• Serves as the Departmental Leader
  
  • Provide leadership and direction for Patient Access, front office operations, and administrative functions across multiple clinics.
  • Develop, implement, and monitor strategic goals, objectives, and performance metrics aligned with organizational priorities.
  • Oversee programs including scheduling, registration, insurance verification, authorization, and financial clearance.
  • Lead system-wide process improvement initiatives to enhance efficiency, patient experience, and operational effectiveness.
  • Ensure consistency, standardization, and optimization of front office workflows across all locations.
  
  Financial Management
  
  • Develop and manage operating and capital budgets; monitor financial performance and ensure fiscal accountability.
  • Optimize front-end revenue cycle performance, including financial clearance, denial prevention, and insurance processes.
  • Analyze financial and operational data to inform staffing models, resource allocation, and business planning.
  • Drive initiatives that improve revenue capture, reduce denials, and enhance financial outcomes.
  
  Administrative Leader
  
  • Oversee administrative operations supporting clinic workflows, documentation, reporting, and communications.
  • Ensure effective coordination of multi-site operations and administrative services.
  • Lead and support special projects, program implementations, and cross-functional initiatives.
  • Establish and maintain data collection, reporting systems, and performance dashboards.
  • Serve as a subject matter expert in scheduling systems and front office technologies, partnering with IT on enhancements.
  • Hire, develop, and lead front office leadership staff, including managers and supervisors.
  • Provide coaching, performance management, and leadership development opportunities.
  • Foster a positive, inclusive, and trauma-informed work environment that supports staff engagement and wellbeing.
  • Ensure appropriate staffing levels and workforce planning aligned with patient volumes and organizational needs.
  
  Critical Interfaces
  
  • Partner with Finance, Clinical Operations, Quality, Risk Management, and Information Systems to ensure integrated operations.
  • Act as liaison between leadership, program managers, and front office teams.
  • Participate in internal and external committees, representing the front office function.
  • Collaborate with community stakeholders and external partners as needed.
  • Other duties as assigned
• Maintain a trauma informed environment of wellbeing.
• Other duties as assigned

Requirements & Qualifications:

EDUCATION:

• Bachelor's degree from an accredited college or university in a business, healthcare administration or related major.
• Master's degree (preferred)

EXPERIENCE:

• Minimum 8 years of experience in healthcare, behavioral health, or related field
• Minimum 5 years of leadership/management experience
• Experience in front-end revenue cycle operations strongly (preferred)

Shift/Hours: This is a Monday-Friday opportunity observing standard business hours.

Physical Requirements: This position involves sedentary work, requiring extended periods of sitting, computer use, and participation in meetings both in-person and virtual. Occasional physical activity such as standing, walking, bending, and reaching is expected, along with occasional lifting of up to 20-30 pounds. The role demands frequent use of phones and standard office equipment. Strong cognitive abilities are essential, including analytical thinking, strategic decision-making, and the capacity to manage complex issues under pressure.

Applications will be reviewed on an ongoing basis.

For a complete overview of our robust benefits, visit: https://wellpower.org/workplace-of-choice