Director of Food & Beverage (F&B)

IHG Hotels & Resorts

$90K — $120K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-5 years in a luxury boutique hotel and 5 years in management
  • Strong attention to detail
  • Experience in high-volume operations
  • Budgeting, forecasting, and sales experience preferred
  • Proven leadership abilities
  • Hospitality Degree preferred
  • Effective communication skills with management, guests, and staff
  • Computer literacy in English reading, writing, and math
  • Ability to evaluate food and beverage products
  • Physical capability for extensive standing, walking, and lifting during shifts

Responsibilities

  • Establish quality and guest satisfaction goals
  • Develop and recommend menus and promotions
  • Drive sales and manage operational costs
  • Collaborate with the culinary team for event execution
  • Gather and utilize guest feedback for operational improvement
  • Conduct regular staff training on service standards
  • Oversee financial reporting and budget goals

Benefits

  • Health, dental, and vision insurance available
  • Paid Time Off for full-time and part-time employees
  • 401K plan with company match
  • Hotel discounts for staff
  • Paid holidays for full-time employees
Full Job Description
As the Director of Food & Beverage (F&B), you will lead the operation and people responsible for all of the food and beverage offerings to our guests. As a director, this role strives to continually improve the guest experience and maximize the financial performance of the F&B division overall.

Director of Food & Beverage (F&B) Compensation and Benefits:
  • Health, dental and vision insurance (full-time employees)
  • Paid Time Off (full-time and part-time employees)
  • 401K plan with company match (full-time and part-time employees)
  • Hotel discounts (full-time and part-time employees)
  • Paid holidays (full-time employees)

Director of Food & Beverage (F&B) Responsibilities: General Operations
  • Establish and achieve quality and guest satisfaction goals by holding the team accountable to service standards
  • Supports and communicates Company initiatives
  • Develops and recommends all menus, promotions, and programs
    • Creates and executes marketing plan to build sales
  • Work closely with the Culinary Team to ensure proper execution for events and daily dining
  • Drive sales and control costs to deliver optimum business results for all areas of accountability.
  • Communicate repairs and maintenance needs and requirements to the maintenance team
  • Executes primary relationship with business and key revenue client/partners
  • Regularly obtains feedback from guests to improve operations
  • Work with Sales and Events Team to ensure client satisfaction at all events

Team Management/Staff Development
  • Ensure the team collectively stays relevant with industry trends and advancements
  • Ensure menu/beverage/facility knowledge of staff
  • Ensure proper training on quality and service standards and have the tools & equipment to effectively carry out their job functions.
  • Maintain an excellent work environment for your team members
  • Uses all performance management tools, including development plans, to provide guidance and feedback to team
  • Promotes a cooperative work climate, maximizing productivity and morale
  • Interviews, hires, trains and develops team members
  • Provide in the moment coaching and on-going development for every member of your team to ultimately ensure an exceptional guest experience

Service Standards
  • Ensures that daily walk through are done to maintain critical standards for product quality, service speed, cleanliness and sanitation.
  • Ensures that all security, safety and sanitation standards are achieved
  • Follows and enforces responsible alcohol service policies

Finance
  • Achieves assigned budget goals
  • Oversees execution of required reporting
  • Monitor budget and control expenses (beverage cost, labor, etc.)
  • Implements cost controls as needed to achieve positive financial results

Director of Food & Beverage (F&B) Qualifications:
  • Minimum 4-5 years of experience in a boutique luxury brand hotel and 5 years of management experience preferably in the Dallas Market area.
  • Has strong attention to detail
  • Experience managing a high volume operation.
  • Budgeting, forecasting, sales experience preferred.
  • Proven ability to lead and develop a team.
  • Candidates with a Hospitality Degree are preferred.
  • Able to communicate effectively with management team, guests and team members
  • English reading, writing, math and computer skills required
  • Ability to taste and evaluate food and beverage products
  • Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
  • Must be able to work extended shifts of 10 hours or more as business dictates
  • Must be flexible with schedule and able to work different shifts

Director of Food & Beverage (F&B) Misc: Special Events Oversee all banquets including set up, preparation, cooking and serving.

Manage banquet and dining room operations: • Ensure excellent guest experience at special events and daily restaurant dining • Continual development of staff at all levels • Maintain facility cleanliness and organization with great attention to detail • Manage dining room reservations and close building on assigned nights

Execute Special Events: • Event Preparation, Set-Up, Meal Service, Bar Service, Clean-Up, etc. • Such events include but are not limited to: • Weddings, Showers, Banquets, Etc. • Easter Brunch, Mother's Day Brunch and Breakfast with Santa • Create house run events (ex: wine tasting dinners)

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