Director of Facilities - Chicago-BasedThe RoleThe Director of Facilities leads the reliability, safety, and cost-effectiveness of MEC's 50+ urgent care locations. This leader owns maintenance operations, preventive maintenance, vendors, compliance, and capital planning while building a high-performing team and scalable systems. Success requires a hands-on, data-driven operator who brings structure, accountability, and clear communication to a rapidly growing clinical environment. The role is based in Chicago, with significant time spent in the field at MEC clinics.
What You'll OwnMulti-Site Operations and Building Systems- Lead and scale facilities operations so every clinic is safe, compliant, well-maintained, and ready to support patient care.
- Establish consistent policies, service levels, site inspections, and preventive maintenance standards across the portfolio.
- Build preventive maintenance and lifecycle plans for HVAC, electrical, plumbing, and critical building components to reduce downtime and extend asset life.
- Serve as the senior facilities escalation point; coordinate urgent response, emergency preparedness, and clear updates to clinic and executive leadership.
Systems Vendor Management and Team Accountability- Manage centralized work-order intake, triage, dispatch, escalation, and verified resolution across all clinics.
- Implement and optimize CMMS, vendor portals, and budgeting tools to improve visibility, accountability, and decisions.
- Negotiate and manage vendor agreements, service levels, pricing, quality standards, and contractual obligations.
- Build, mentor, and manage the facilities team; use KPIs, scorecards, and performance management to hold staff and vendors accountable.
- Report responsiveness, work-order trends, vendor performance, budget adherence, and capital project progress.
Financial Discipline Compliance and Growth- Own budgeting, forecasting, expense control, capital planning, and ongoing monitoring of facilities spend.
- Use financial and operational data to identify inefficiencies, savings, and investments that improve reliability and reduce long-term costs.
- Deliver repairs, renovations, build-outs, and site upgrades on time, within scope, and within budget.
- Ensure compliance with building codes, ADA, environmental regulations, and applicable healthcare and safety requirements; verify corrective actions through audits and inspections.
- Partner with operations, clinical leadership, compliance, finance, and executives on risk management, clinic readiness, and expansion.
- Drive continuous improvement, stay current on industry practices and technology, and perform additional duties supporting organizational growth and operational excellence.
What We're Looking For- 7+ years of facilities management experience, including oversight of 20+ locations required; healthcare experience preferred.
- Strong knowledge of HVAC, electrical, plumbing, preventive maintenance, building codes, ADA, OSHA, and healthcare-related compliance.
- Proven budgeting, cost control, financial analysis, vendor negotiation, and contract management skills.
- Hands-on CMMS expertise, including workflow setup and process optimization; effective project management across repairs, renovations, and site upgrades.
- Experience leading facilities teams and holding staff and vendors accountable for performance.
- Organized, detail-oriented, proactive, and calm under pressure; communicates clearly and collaborates across clinical, operations, and executive teams.
What Success Looks Like- Clinics operate safely and consistently, with fewer repeat failures and avoidable disruptions.
- Work orders have clear ownership, timely response, and verified resolution visible to site leaders.
- Preventive maintenance, vendor standards, and team accountability improve reliability and service.
- Budgets and capital priorities reflect asset condition, risk, lifecycle costs, and growth needs.
- Scalable processes and strong cross-functional partnerships support new and existing clinics.
CompensationThe expected base salary range for this position is $110,000-$130,000, plus bonus, depending on experience, skills, and qualifications.
BenefitsMidwest Express Clinic is proud to offer a competitive selection of employer-sponsored medical, dental, vision, and short-term disability plans to meet the diverse needs of our employees and their families. Employees can also opt into a wide range of voluntary benefits including Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Dependent Care, commuter benefits, life insurance, critical illness, and pet insurance.
We offer a company-sponsored 401(k) plan with employer match to support long-term financial wellbeing. Full-time employees are also eligible for Paid Time Off and wellness benefits, because we believe in building a career that supports both performance and balance.
