MGM Resorts International

Director of EVS & Housekeeping - MGM Grand Detroit

MGM Resorts International$90K — $110K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in managing employees in a hotel environment
  • 3+ years in housekeeping operations management
  • Experience with HotSOS or similar service optimization systems
  • Bachelor's degree preferred

Responsibilities

  • Develop and monitor departmental budgets and service standards
  • Implement operational policies and training programs
  • Conduct interviews, select, and train department staff
  • Drive employee engagement with effective coaching and training
  • Ensure guest satisfaction aligns with company service standards

Benefits

  • Health & income protection benefits for eligible employees
  • Promotional programs and networking opportunities
  • Discounts on hotel, food, and entertainment
  • Free gym access for employees
  • Complimentary meals in employee dining facilities
  • Free parking available
  • Wellness programs for physical and mental health
  • Community volunteer opportunities
Full Job Description
Detroit, Michigan

THE JOB:
The Director of Housekeeping will provide direction and leadership for the Housekeeping, EVS and Uniforms team, consistent with the MGM Resorts brand. The candidate is responsible for leading the Housekeeping, EVS and Uniforms team in achieving operational and financial goals. The Director will monitor the performance, scheduling and training of the staff, maintaining the departments' guest service in accordance with MGM Resorts standards, ensuring high customer satisfaction and an exceptional guest experience. All duties are performed in accordance with company policies and procedures.

THE DAY-TO-DAY:
  • Oversee leadership in the development and monitoring of housekeeping, EVS and uniforms departments' fiscal budget and guest service standards, to maximize revenue opportunities to produce both short-term and long-term profitability.
  • Oversee implementation of policies, operating procedures, training programs, directives, work schedules, rules and regulations for housekeeping, EVS and Uniforms staff and personnel, in response to business demands.
  • Interview, select, train, supervise, counsel and coach front office staff for the efficient operation of the department.
  • Drive employee engagement through coaching, training, and development.
  • Ensure an exceptional guest experience within the housekeeping, EVS and uniforms department, consistent with the company's service standards.


THE IDEAL CANDIDATE:
  • 4+ Years of Prior Relevant Experience in the direction and management of employees in a similar hotel environment required
  • 3+ Years of Prior Relevant Experience in housekeeping operations management required
  • Technical knowledge and experience with HotSOS or other service optimization system required
  • Bachelors degree preferred


THE PERKS & BENEFITS:
  • Health & Income Protection Benefits (For eligible employees)
  • Various programs and networking opportunities to help you get promoted
  • Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
  • Free access to our employee fitness center
  • Free meals in our employee dining room
  • Free parking
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Volunteer opportunities to give back to the community


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19513

Are you ready to JOIN THE SHOW? Apply today!

About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

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Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ

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