The Peninsula Chicago is seeking a Director to join our Front Office Division management team and be an integral part of our guest-focused service.
- Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
- Grow within a diverse multi-outlet property.
- Exceptional health benefits package and 401(k) with company match.
Key Accountabilities:- Ensure proper operation of all responsibilities of all Front Office operations.
- Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards.
- Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards.
- Communicate with all departments to create a guest centric experience.
- Ensuring the staff are in full compliance with Head Office database requirements.
- Ensure efficient operation of all Front Office team with efficient handover.
General Requirements:- Minimum 4 years of Front Office leadership experience ideally in a luxury property.
- Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal.
- Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
- Excellent command of written and spoken English.
Benefits We Offer:- 10 vacation days per year
- 9 paid holiday days per year
- 5 Chicago Paid Sick Leave days per year
- 5 Chicago Paid Leave days per year
- Complimentary employee meals
- Discounted parking
- Discounted and complimentary room nights at The Peninsula Hotels
- 50% restaurant discount
- 50% discount on spa services
- 25% discount on spa retail
- 80% company-paid medical, dental, and vision coverage.
- Complimentary life insurance.
- Complimentary long-term disability
- Retirement plan with 5% company match.
We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. The salary range for this position is $95,000-105,000 per year.
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