Description Title: Director of EPC Warranties
Department: EHSQ
Location: Houston, TX
Supervisor: Sr. Director of EHSQ
FLSA Status: Exempt
Position Status: Permanent, Full-Time
Work Status: Hybrid/Remote
SUMMARY The Director of EPC Warranties will be responsible for all aspects of the warranty program, utilizing a cross-functional leadership style working closely with internal teams such as Construction, Engineering, and Purchasing as well externally with OEMs who have supplied equipment and subcontractor for workmanship claims. The candidates shall have adequate technical & commercial aptitudes and be able to understand what constitutes legitimate warranty claims and technical issues faced by the completed projects.
This position reports to the Sr. Director of EHSQ or another management personnel that the CEO of the Company may designate. This position is Hybrid/Remote located in Houston, Texas working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. There are requirements for travel, as necessary across projects in the warranty stage. This position is expected to travel up to 40% of the time.
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
ESSENTIAL JOB FUNCTION & RESPONSIBILITIES- Lead the design, development, and continuous improvement of processes to track warranty claims and related KPIs
- Designs strategies to minimize the overall cost of warranty claims
- Leads the deployment of upstream warranty requirements into downstream contracts
- Provide management expertise and insight to accurately mitigate risks associated with warran- ties
- Handles or oversees and provides support to manage warranty claims, from initiation to close- out
- Interprets contract language to understand Contractors and Vendors responsibilities related to equipment and workmanship
- Obtain thorough understanding and maintaining of QCELLS USA EPC warranty obligations to each customer and developing a collaborative relationship
- Ability to find creative solutions to complex problems
- Reviews and analyzes contract records to advice technical and Commercial SMEs to determine legitimacy of claims
- Coordinates clarifications and closure with contractors and OEMs on warranty related queries, in timely manner
- Supports integration of Company systems to track, monitor and control costs of warranty claims
- Oversees the warranty claims reporting by creating and maintaining a database of all claims
- Prepares dashboard reports and recommendations for progressing warranty claims along with KPIs and advises team on data-driven decision making
- Ensures accurate utilization of approved systems for document control and updates of war- ranty claims and repairs
- Leads the communications with owner, projects, and HQ for identifying, monitoring, and re- solving warranty claims
- Interfaces with legal counsels as appropriate
- Supports continuous improvement initiatives
- Create cost of claim closure financial estimates; risk and opportunity management
- Negotiate, draft and execute end of warranty settlements
- See through the execution of any QCELLS USA EPC warranty obligations alongside team members
- Performs additional assignments as required, for EHSQ support.
- Regular attendance, in accordance with company's attendance policy and supervisory assignment, is an essential job duty requirement for this position
REQUIRED QUALIFICATIONS- Bachelor's Degree from an accredited university and 10+ years of experience or 15+ years of experience managing claims or utility-scale solar/renewable energy
- Contract management experience
- Prior experience in the contract negotiation, project management, engineering, warranty management, solar industry experience
- Proficiency in the Procore Construction Management Software, and Microsoft software suite (Word, Excel, PowerPoint)
- Ability and desire to negotiate warranty claims with internal and external customers
- Strong oral and written communication skills directed at both internal executives and external customers
- Proven team player and collaborator with various levels of corporate structures
- Successful track record of operating commercially and executing plans effectively
- Ability to effectively present information internally and externally
- Proven experience working in fast paced, high visibility environment
- Experience working in cross-functional teams
- Travel Required: up to 40%
PREFERRED QUALIFICATIONS • PowerBI experience
- Prior customer facing role
EXAMPLES OF PHYSICAL DEMANDS- Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day
- Move/Traverse: infrequently bend, stand, stoop and/or walk
- Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to
10 pounds
- Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations
- Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far
- Climb: occasionally ascends/descends on stairway to get to office upper and lower floors
- Travel: up to 40% as needed
EXAMPLES OF WORK ENVIRONMENT- Regular professional, office business setting
- Noise level ranges from low to moderate (if in office setting)
- Noise level ranges from moderate to high (if on construction worksite)
Title: Director of EPC Warranties
Department: EHSQ
Location: Houston, TX
Supervisor: Sr. Director of EHSQ
FLSA Status: Exemp t
Position Status: Permanent, Fu ll-Time
Work Status: Hybrid/Rem ote
SUMMA RY
The Director of EPC Warranties will be responsible for all aspects of the warranty program, utiliz-
ing a cross-functional leadership style working closely with internal teams such as Construction,
Engineering, and Purchasing as well externally with OEMs who have supplied equipment and
subcontractor for workmanship claims. The candidates shall have adequate technical &
commercial aptitudes and be able to understand what constitutes legitimate warranty claims
and technical issues faced by the completed projects.
This position reports to the Sr. Director of EHSQ or another management personnel that the CEO
of the Company may designate. This position is Hybrid/Remote located in Houston, Texas working
hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. There
are requirements for travel, as necessary across projects in the warranty stage. This position is ex-
pected to travel up to 40% of the time.
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor
or take over sponsorship of an employment visa at this time.
ESSENTIAL JOB FUNCTION & RESPONSIBILITIES
•Lead the design, development, and continuous improvement of processes to track war-
ranty claims and related KPIs
•
•
•Designs strategies to minimize the overall cost of warranty claims
Leads the deployment of upstream warranty requirements into downstream contracts
Provide management expertise and insight to accurately mitigate risks associated with
warran- ties
•
•
•Handles or oversees and provides support to manage warranty claims, from initiation to
close- out
Interprets contract language to understand Contractors and Vendors responsibilities rela-
ted to equipment and workmanship
Obtain thorough understanding and maintaining of QCELLS USA EPC warranty obligations
to each customer and developing a collaborative relationship
Ability to find creative solutions to complex problems
Reviews and analyzes contract records to advice technical and Commercial SMEs to deter-
mine legitimacy of claims
•
•
•
•
•
•
•
•
•Coordinates clarifications and closure with contractors and OEMs on warranty related
queries, in timely manner
Supports integration of Company systems to track, monitor and control costs of warranty
claim s
Oversees the warranty claims reporting by creating and maintaining a database of all
claim s
Prepares dashboard reports and recommendations for progressing warranty claims along
with KPIs and advises team on data-driven decision making
Ensures accurate utilization of approved systems for document control and updates of war-
ranty claims and repairs
Leads the communications with owner, projects, and HQ for identifying, monitoring, and
re- solving warranty claims
Interfaces with legal counsels as appropriate
•
•
•
•Supports continuous improvement initiatives
Create cost of claim closure financial estimates; risk and opportunity management
Negotiate, draft and execute end of warranty settlements
