Director of Enterprise Quality
Location: Franklin, Massachusetts
Employment Type: Permanent
Travel: Regular travel across company locations
This senior leadership position will take responsibility for developing and implementing a consistent quality strategy across multiple facilities and business units. The successful candidate will strengthen quality governance, improve operational performance and establish a culture in which quality is embedded throughout the organization.
Key Responsibilities- Develop and execute an enterprise-wide quality strategy aligned with the organization's operational and commercial objectives.
- Establish consistent quality systems, policies, procedures and performance standards across multiple locations.
- Lead and develop quality teams, creating clear accountability at both corporate and site level.
- Partner with Operations, Engineering, Supply Chain and senior leadership to integrate quality throughout the product and manufacturing lifecycle.
- Monitor quality performance and implement measurable improvements across customer complaints, product defects, scrap, rework and cost of poor quality.
- Lead root-cause investigations, corrective and preventive actions, and continuous-improvement programs.
- Strengthen supplier quality processes, including qualification, performance management, audits and corrective-action planning.
- Maintain compliance with applicable quality standards, regulatory requirements and customer obligations.
- Lead internal, customer and regulatory audits while ensuring timely resolution of findings.
- Manage significant customer quality concerns and communicate recovery plans to senior stakeholders.
- Identify quality-related business risks and establish appropriate controls and mitigation strategies.
- Build a high-performing quality organization capable of supporting continued growth.
Candidate Profile- Significant quality leadership experience within a complex engineering or manufacturing environment.
- Proven responsibility for quality across multiple facilities, divisions or geographical locations.
- Demonstrated success developing and implementing enterprise-level quality systems and transformation programs.
- Strong knowledge of quality-management systems and relevant industry standards.
- Experience managing customer quality, supplier quality, manufacturing quality and regulatory compliance.
- Practical knowledge of root-cause analysis, CAPA, 8D, FMEA, control plans and statistical process control.
- Strong commercial awareness, with the ability to connect quality improvements to operational and financial performance.
- Experience leading senior teams and influencing executives across Operations, Engineering and Supply Chain.
- Comfortable operating at both strategic and operational levels.
- Bachelor's degree in engineering, quality, manufacturing or a related discipline. An advanced degree or recognized quality certification would be advantageous.
Preferred Experience- Experience within aerospace, defense, electronics, automotive, medical devices or another highly regulated manufacturing sector.
- Knowledge of standards such as AS9100 and ISO 9001.
- Experience supporting organizational growth, acquisitions or the integration of multiple facilities.
- A record of delivering measurable improvements in customer satisfaction, product quality and cost of poor quality.
The OpportunityThis is an opportunity to shape the quality strategy of a growing organization and establish a consistent operating model across the wider business. The successful individual will have meaningful executive visibility, the authority to influence change and the opportunity to build a quality function capable of supporting long-term growth.
