Department: Property Operations & Maintenance
Direct Report: General Manager
Purpose: To oversee the maintenance, repair, and engineering operations of the entire property. To protect the physical assets, ensure a safe and comfortable environment for guests and staff, and manage equipment and building systems (HVAC, plumbing, electrical, etc.) to maximize operational efficiency.
The Director of Engineering manages maintenance and repair operations, leads a team of engineers, and ensures the proper functioning of various systems within the resort. Responsibilities include overseeing the maintenance and repair of buildings, hotel rooms, laundry and kitchen equipment, HVAC systems, swimming pools, employee housing, and other resort assets.
JOB SUMMARY: - Develop Engineering strategy and annual budget in determining projected expenses, operating equipment, and CAPEX requirements in line with the development of the Annual Business Plan
- Develop, recommend, and direct the operations, policies, procedures, plans and programs of the Engineering department
- Provide ongoing coaching, guidance, and support to team members across all aspects of their roles. Clearly assign responsibilities, thoughtfully delegate work to encourage development, regularly review performance, and partner with employees to address opportunities for growth and success.
- Create, execute, and continually review and refine the resort preventative and reactive maintenance programs.
- Ensure all departments are trained in safety and security awareness
- Ensure the implementation of systems, processes, and equipment in accordance with energy conservation, environmentally friendly guidelines where possible
- Lead resort renovations and other projects, negotiate contracts and ensure timely completion of projects within budget
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
- Conduct walk-throughs and visually assess the maintenance and operation of the physical structures of the hotel
- Oversee all shift activity, including reports and incidents, patrolling, dispatching, various logs/files, all activity on daily shift
- Conduct periodic and scheduled audits on the completion of all maintenance projects
- Maintain inventory of all parts and supplies; purchase all related parts, supplies, tools, and equipment
- Collaborate closely with other departments to ensure seamless guest experiences
KEY SKILLS & EXPERIENCE REQUIRED:- Ability to work under pressure in a fast-paced environment
- Passion for creating an exceptional experience for all guests
- Flexibility to work various shifts to include weekends and holidays
- Ability to walk, stand, reach, crouch, bend, push/pull throughout duration of shift.
- Ability to lift up to 50 lbs.
- Excellent leadership skills and proven experience in a diverse multi-cultural environment, must possess a positive attitude and be a team player.
- Lead with professionalism and consistency by maintaining a calm, even-tempered demeanor, demonstrating sound judgment under pressure, and creating an environment where team members feel supported, respected, and confident
- Clear, concise written and verbal communication skills
- Excellent safety and sanitation skills
- Familiarity with chillers, cooling towers, chemical treatments, pneumatics, boilers, refrigeration, compressors, etc
- Working knowledge of plumbing codes, electrical codes, national/local fire codes, local mechanical codes, water treatment program, blueprints, and plumbing and wiring schematics
- Background in Engineering, with 5+ years of Resort/Hotel experience preferred
- Knowledge of Risk Management with some experience of Surveillance Technology
- Result oriented, highly organized, highly analytical and procedural, creative and strategic thinker
- Ability to work on multiple projects and meet tight deadlines
No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
