GRADE

Grade 22

LOCATION OF POSITION

120 E. Baltimore Street

Baltimore, Maryland 21202

Main Purpose of Job

The Director of Digital Workplace Innovation leads the modernization of the agency's productivity, collaboration, and information management capabilities. This role advances the strategic use of Microsoft 365, AI-enabled tools, and low-code solutions to streamline business processes, strengthen organizational efficiency, and support a secure and effective hybrid workforce.

POSITION DUTIES

Position duties will include but not be limited to the following:
• Lead enterprise adoption and optimization of Microsoft 365
• Manage structured intake processes
• Determine solution approaches across Microsoft 365, Power Platform, AI, and enterprise systems
• Deliver workflow automation, AI-enhanced tools, and low-code applications
• Define objectives, outcomes, and KPIs for digital workplace initiatives
• Oversee implementation, governance alignment, and risk mitigation
• Lead training, communications, and user adoption programs

MINIMUM QUALIFICATIONS

Education: Bachelor's degree

Experience: Five years of experience in IT, digital workplace, business process improvement, or related fields

Notes: Additional experience may substitute year-for-year for the degree requirement

SELECTIVE QUALIFICATIONS

SELECTIVE QUALIFICATIONS
• Two years of experience designing or administering Microsoft 365 solutions
• One year of experience developing automation or AI-based solutions

DESIRED OR PREFERRED QUALIFICATIONS

Please note that your answers to the supplemental questionnaire must correspond to the information provided on your application to receive credit

PREFERRED QUALIFICATIONS
• Experience leading enterprise Microsoft 365 or Power Platform programs
• Experience with workflow automation and low-code development
• Experience delivering training and organizational change management
• Experience implementing information governance or records management
• Supervisory or team lead experience

Selection Plan

SPECIAL REQUIREMENTS

Special Requirements
• Subject to background & credit Investigation
• Occasional after-hours or weekend work required
• Require uploading of a single document containing a cover letter and resume combined

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the minimum, selective and preferred qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year or be placed on a register for at least one year. This list will be used by the hiring agency to select candidates for interviews in-person or virtually.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.

Due to the confidential nature of the work, selected candidates must undergo and pass a background check.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position

You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

BARGAINING UNIT STATUS

This position is exempt from Bargaining.

BENEFITS

Link to STATE OF MARYLAND BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including, health insurance, dental, and vision plans offered at a low cost.
• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Holidays - State employees also celebrate at least thirteen (13) holidays per year.
• Pension - State employees earn credit towards a retirement pension.
• Position is eligible for teleworking.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:

Maryland State Retirement and Pension Systems

Human Resources Section

120 E. Baltimore Street

Baltimore, MD 21202

Email Nick Pindale at [email protected]

PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATION

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.