Director of Digital of Payments Lebanon, TN ABOUT THE POSITION: Picture yourself as the lifeblood that ties everything together-the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. Youre the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. Youll work across teams, solve challenges with a smile, and make sure the entire organization moves as one. POSITION SUMMARY: The Director of Digital Payments develops strategy and vision for the digital payments function and aligns operational goals with the Banks strategic objectives. This position monitors the payments industry and the trends and habits of our customers, confirming alignment with the Banks strategic goals. The Director of Digital Payments ensures alignment with the Banks strategic goals through cross-functional collaboration, system optimization, and team development. This position reports to the Chief Operating Officer and provides excellent service and support to team members and customers while demonstrating the Companys values and supporting the mission. POSITION DUTIES & RESPONSIBILITIES:  Develop strategy and vision for the digital payments function  Provide strategic oversight for all aspects of the digital payments function  Mentor department leadership team, identify professional development opportunities and provide performance feedback on an ongoing basis  Partner with the Learning & Development team to create targeted training programs for the ongoing development of team members and other employees  Utilize data analytics to monitor performance metrics, identify opportunities for action, and refine processes for continuous improvement  Evaluate and optimize business systems and platforms, identifying opportunities for refinement and innovation  Prioritize efficiency and effectiveness of payment operations through policy and procedural changes as needed  Oversee the initiation and implementation of new directives, policies and procedures  Facilitate cross-functional collaboration with various business units for alignment and increased understanding where necessary  Define strategic KPIs and align department goals with organizational strategy  Actively participate in JHA Relationship Team and other collaborative teams and efforts relevant to payment efforts  Conduct regular 1:1s with Digital Payments Manager  Assist department leadership with complex or escalated issues or concerns  Participate in recruitment, hiring, and succession planning for key roles  Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations  Attend training as requested  Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program  Participate in outside community activities as required  Perform other duties as assigned REQUIRED QUALIFICATIONS:  High School diploma or GED  Bachelors degree in related field preferred  5 years of experience in payments to include online and mobile banking, ACH, ATM, debit card, credit cards, wires, etc.  3 years of supervisory experience preferred  Proficient in Microsoft Office and other standard software applications  Strong leadership skills with experience in managing teams and fostering professional development  Solid understanding of banking regulations, compliance requirements, audit standards and risk management relevant to digital payments preferred  Strong knowledge of electronic payment products, services, operations and industry trends  Ability to apply technical knowledge and expertise to electronic payment policies and procedures using knowledge of banking principles and practices  Ability to strategically prioritize work efforts for self and management if needed  Effective verbal and written communication skills with strong presentation skills  Excellent interpersonal skills  Critical thinking, analytical, and problem-solving skills  High standards for integrity, honesty, professionalism, and work ethic  Ability to work independently while demonstrating excellent organization and follow through  Demonstrate flexible and efficient time management  Self-motivated, positive, and enthusiastic leader with a strong desire to exceed expectations  Maintain confidentiality discretion  Willing to grow and be challenged COMPREHENSIVE BENEFITS & RECOGNITION: We believe success should be acknowledged and celebrated. Thats why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees contributions are recognized companywide. GROW WITH US: "Grow With Us" is more than a slogan-its an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, youll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.