Description

Director of Customs Brokerage

We are launching a dedicated, highly specialized internal Customs Brokerage organization designed to elevate the way we support our internal teams, serve our customers, and scale our customs capabilities for the future. This new structure will bring together Customs professionals across two regional teams, supporting the East and the West, each team led by a manager who will report to the Director of Customs Brokerage. In this critical leadership role, the Director will set the vision, build operational consistency, strengthen compliance and service standards, and develop a high-performing team positioned to deliver expert guidance, responsive support, and best-in-class customs brokerage solutions across the business.

How you will be successful....
• Lead Customs Brokerage Operations: Provide strategic direction and operational oversight for customs brokerage and Partner Government Agency (PGA) activities, ensuring compliance, service excellence, and alignment with Green's business objectives.
• Drive Performance & Accountability: Establish and monitor operational KPIs, including entry timeliness, accuracy, service levels, and grid performance. Hold teams accountable for results and implement continuous improvement initiatives.
• Develop & Lead Talent: Build, coach, and develop high-performing customs brokerage teams. Ensure appropriate staffing, training, succession planning, and professional development to support business growth and evolving regulatory requirements.
• Champion Process Improvement: Evaluate and optimize customs brokerage processes, technology, and workflows to improve efficiency, reduce risk, and enhance the client experience.
• Ensure Regulatory Compliance: Maintain oversight of customs and PGA compliance, including classification, valuation, tariff applicability, free trade agreement eligibility, import/export restrictions, and ACE-ABI messaging.
• Provide Technical Expertise: Serve as a senior subject matter expert on customs and PGA matters, supporting branch management, business development, and operational teams in resolving complex issues and identifying opportunities.
• Lead Root Cause Analysis: Oversee investigations into errors, inaccuracies, delays, and compliance concerns. Establish corrective action plans, ensure accountability, and implement preventive measures to minimize recurrence.
• Establish Client Standards: Direct the development, implementation, and maintenance of client-specific Standard Operating Procedures (SOPs) for customs and PGA activities.
• Strengthen Client Relationships: Partner with internal stakeholders and clients to address service concerns, resolve complex issues, and identify opportunities to improve customer satisfaction and retention.
• Support Business Growth: Collaborate with senior leadership and business development teams to evaluate new business opportunities, assess operational capabilities, and support the expansion of customs brokerage services.
• Represent Green Externally: Participate in customs brokerage associations, industry seminars, Customs roundtables, port days, and other professional forums to strengthen industry relationships and maintain current knowledge of regulatory and market developments.
• Promote Continuous Learning: Champion a culture of professional development, innovation, knowledge sharing, and continuous improvement across the customs brokerage organization.

Key Competencies:
• Strategic & Commercial Leadership: Ability to develop and execute operational strategies that support organizational objectives, sustainable growth, and client retention.
• Regulatory Expertise: Extensive knowledge of customs brokerage regulations, tariffs, trade agreements, PGA requirements, ACE-ABI messaging, and import/export compliance.
• People Leadership: Demonstrated ability to lead, develop, and motivate teams, establish performance expectations, and foster a culture of accountability and collaboration.
• Analytical Problem-Solving: Ability to proactively identify operational risks, analyze root causes, and implement effective solutions to complex business challenges.
• Communication & Relationship Management: Exceptional written and verbal communication skills, with the ability to influence and collaborate with executive leadership, clients, government agencies, Customs officials, and cross-functional teams.
• Change & Innovation: Demonstrated ability to lead organizational change, streamline operations, and implement innovative solutions that improve efficiency and service delivery.
• Decision-Making: Strong judgment and ability to make timely, informed decisions in a highly regulated, client-focused environment.

Work Environment:

• Office setting, with travel to branch locations, client sites, industry events, and other business-related activities as required.

Responsibilities are subject to change and evolve over time.

Required Qualifications
• Minimum 7 years of progressive experience in customs brokerage and PGA operations, including significant leadership responsibility.
• Demonstrated experience leading and developing teams of 10 or more employees.
• Extensive knowledge of ACE-ABI messaging, customs entry processes, and complex problem-solving.
• Strong understanding of customs compliance, tariff classification, valuation, trade agreements, and PGA requirements.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Exceptional attention to detail, analytical skills, and written and oral communication abilities.

Preferred Qualifications:
• Licensed Customs Broker
• Certified Customs Specialist (NCBFAA) designation.
• Working knowledge of ACE Portal and ACE reporting functions.
• Experience developing and implementing client SOPs and operational performance metrics.
• Experience supporting business development, client retention, or organizational growth initiatives.
• Cargowise Experience
• Participation in customs brokerage industry associations and professional development programs.

What we offer.......

Employee High-Deductible Health Plan (HDHP) currently paid for 100% by Green.

• Competitive salary based on qualifications, experience and location. In additional there will be an opportunity to earn a bonus.
• $1,800 contributed to employee HSA Account, if on HDHP.
• Employee Dental provided by Green.
• Option to purchase disability insurance.
• Paid life insurance and option to buy-up.
• 401(K)
• Parental Leave Program.
• Monthly recognition points to give/receive, which can be converted to gift cards.
• Tuition Reimbursement Program.
• Weekly fruit baskets in office locations
• A tree planted for every new employee to Trees.org
• Optional 26 days remote annually
• Wellbeing Program.
• Training and Development.

Requirements

NOT NEEDED - DISREGARD