Pixalate

Director of Customer Success

Pixalate • $125K — $150K *
Mclean, VA 22101In-Person
Consumer Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • BA/BS degree in a related field or equivalent experience
  • 4+ years in customer success or technical account management within the digital advertising sector
  • Advanced skills in creating growth and retention strategies
  • Proven leadership record in maintaining performance and revenue goals
  • In-depth knowledge of Invalid Traffic (IVT) and viewability
  • Strong expertise in programmatic advertising and client communications
  • Ability to translate product insights into actionable client recommendations

Responsibilities

  • Partner with executives to shape customer engagement and retention strategies
  • Lead and develop the Customer Success team, ensuring accountability
  • Manage key client relationships, particularly within the programmatic ecosystem
  • Guide clients on ad fraud prevention and compliance matters
  • Monitor customer metrics and KPIs, proactively managing risks
  • Stay updated on industry trends and competitive landscape
  • Collaborate with Sales and Marketing for upsell and cross-sell initiatives

Benefits

  • 100% employee coverage on medical, dental, and vision insurance premiums
  • Generous parental and maternity leave offerings
  • Unlimited paid time off (PTO)
  • 401(k) plan participation
  • Employee referral bonus program
  • Monthly internet reimbursement
  • Remote-first work culture with flexibility
  • Casual work environment with annual team events
  • Pathway to senior leadership as company grows
  • Opportunities for both domestic and international travel
Full Job Description
Director, Customer Success
Employment Type: Full-Time
Location: Hybrid in VA or NY (U.S.-Based Applicants Only)

RESPONSIBILITIES
  • Partner with the executive team to set strategy that drives customer engagement, growth, and retention, with a focus on churn reduction and client advocacy.
  • Lead, coach, and develop the Customer Success team, setting clear goals and holding the team accountable to performance and revenue targets.
  • Own and manage key client relationships across Pixalate's client roster, particularly those in the programmatic ecosystem such as major sell-side platforms ("SSPs"), demand-side platforms ("DSPs"), ad exchanges, agencies, and publishers.
  • Guide customers toward their business goals and address their concerns about ad fraud prevention and privacy compliance.
  • Use a data-driven approach to monitor customer engagement metrics, team KPIs, and account health, identifying risk and taking decisive next steps.
  • Stay ahead of the competitive landscape, new industry developments, and standards.
  • Collaborate with Sales and Marketing to build and optimize strategies for upsell and cross-sell opportunities.

QUALIFICATIONS
  • BA/BS degree in a technical, business, or related field (or equivalent experience)
  • 4+ years of experience in client-facing customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors
  • Advanced experience creating strategies, guidelines, and objectives that drive customer engagement, growth, and retention
  • A proven record of leading a high-performing customer success team and meeting performance and revenue goals
  • Deep understanding of Invalid Traffic (IVT) and viewability in digital advertising
  • Expert knowledge of programmatic digital advertising, enough to translate client requests for Pixalate's technical teams and provide strategic client guidance
  • Strong grasp of the differences and similarities among digital advertising channels (e.g., desktop, mobile web, in-app mobile, and OTT/CTV across display, video, and native advertising)
  • Ability to translate insights from Pixalate's product suite into ROI-focused, operational client recommendations
  • Expert communication skills and the ability to hold C-level customer conversations that drive business opportunities
  • Understanding of digital media terminology and ad operations tools and practices (e.g., campaign optimization, JavaScript, tagging, cookies, macros, and platforms)

BENEFITS

Health & Wellbeing
  • Medical, dental, and vision insurance, with 100% of employee premiums covered by Pixalate and 50% for dependents
  • Generous parental leave and maternity leave
  • Unlimited PTO

Financial
  • 401(k)
  • Employee referral bonus program
  • Monthly internet reimbursement

Work Style
  • Remote-first, working from the DC or NY metro area
  • Casual, flexible work environment
  • Annual team events
  • Clear path to senior leadership as Pixalate's team grows
  • International and domestic travel

About Pixalate

Pixalate is a marketing analytics company that provides fraud protection and data intelligence services to the advertising industry. The company's products help advertisers and publishers identify and prevent ad fraud, as well as analyze and optimize their advertising campaigns. Pixalate is headquartered in San Francisco, California and has additional offices in London, New York, and Singapore. The company was founded in 2012 and has quickly become a leading provider of ad fraud detection and prevention services.
Learn more about Pixalate
Size
100 employees
Industry
Media
Founded
2012
* Ladders Estimates

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