ABB Ltd

Director Of Customer Service Sales

ABB Ltd$110K — $130K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 5+ years in a comparable role
  • Willingness to travel up to 50%
  • Experience managing teams across 12 regions
  • Strong focus on customer relations and satisfaction
  • Proven negotiation skills for large-scale contracts
  • Background in selling to automotive and general industries
  • Understanding of financial results and KPIs

Responsibilities

  • Create and implement service sales strategies to boost Installed Base (IB) penetration
  • Negotiate major contracts for service sales volumes
  • Set and review service sales targets while ensuring cost-effective customer solutions
  • Collect and analyze feedback on sales performance and market status
  • Distribute resources strategically for effective service sales activities

Benefits

  • Choice of two medical plan options
  • Comprehensive dental and vision benefits
  • Company-paid life and AD&D insurance
  • Short and long term disability coverage at no cost
  • Extensive parental leave and employee assistance programs
  • 401k savings plan with company contributions
  • Employee Stock Acquisition Plan (ESAP)
  • Generous paid holidays and permissive vacation policy
Full Job Description
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:
Business Manager - Commercial and Operations

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to ensure successful implementation of the service sales strategy for the assigned area. Each day, you will ensure profitable achievement of qualitative and quantitative targets related to Life Cycle Management (LCM) and service products and solutions. You will also showcase your expertise by determining account and acquisition plans to support growth.

The work model for the role is: Hybrid on site in Auburn Hills, MI

You will be mainly accountable for:
  • Creating, planning, and implementing service sales strategies by increasing the Installed Base (IB) penetration through effective utilization of IB database.
  • Participating in negotiations of major contracts to secure service sales volume.
  • Ensuring the setting, periodic-review, and achievement of service sales targets by providing cost effective solutions to the customers and initiating improvement plans as needed
  • Obtaining feedback on sales development, distributing of resources for service sales activities, and reporting current market status.


Qualifications for the role (Mandatory)

  • Bachelor's degree and at least five or more years successful execution in similar role
  • Ability to travel up to 50%
  • Team management - you will oversee 12 regions and provide directions, support and daily leadership.
  • Customer relations - ensure positive customer experiences and on-going relationships.
  • Negotiations - engage in large scale negotiations.
  • Pipeline & value creation - selling automotive and general industries segments, offering creative solutions for customer needs.
  • Financial Results & KPI's


What's in it for you

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability
  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
  • Choice between two dental plan options: Core and Core Plus
  • Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D - 100% employee paid up to maximums
  • Short Term Disability - up to 26 weeks - Company paid
  • Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
  • Parental Leave - up to 6 weeks
  • Employee Assistance Program
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program


Retirement
  • 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)


Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

About ABB Ltd

ABB Ltd is a Swiss multinational corporation that specializes in electrical equipment. The company was founded in 1988 and is headquartered in Zurich, Switzerland. ABB operates in a variety of industries, including power generation, transmission, and distribution, as well as automation and robotics. The company's products and services are used in a range of applications, from electric vehicles to renewable energy systems. ABB has a global presence, with operations in more than 100 countries. The company is committed to sustainability and has set ambitious targets for reducing its environmental impact.
Learn more about ABB Ltd
Size
104,400 employees
Market Cap
$59.8 billion
Industry
Net Income
$5.1 billion
Founded
1988
5 Year Trend
+3%
Revenue
$26.1 billion
NASDAQ

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