About the Team

About the Role

We are seeking a solutions-focused Director of Customer Advocacy for North America, recognized for their commercial savviness and straight-talking transparency. This pivotal role requires a leader who can successfully combine strong & emotional customer story telling prowess with experience in accelerating pipeline, ensuring the customer voice is leveraged to drive the business forward. Success hinges on incredible stakeholder relations skills, ensuring seamless, results-driven alignment across sales, marketing, and executive teams to maximize the influence of customer stories. Furthermore, the Director must be an adept team leader, skilled at inspiring, managing, and mentoring a high-performing team to execute advocacy programs that deliver powerful and quantifiable business outcomes across the region.

Job Responsibilities:

The new Director of Customer Advocacy (North America) will be responsible for transforming successful customer partnerships into tangible business value across the North American market, requiring a focus on commercial results and cross-functional leadership

Strategic Revenue & Commercial Impact:

• Pipeline Influence (ACV): Directly quantify and drive the contribution of customer advocacy to sales velocity, pipeline acceleration, and Annual Contract Value (ACV) closure, ensuring advocacy activities are aligned to business priorities.

• Solutions Focus: Partner closely with Sales and Pre-Sales to identify strategic solution wins, translating complex customer implementations into compelling, easy-to-digest narratives that validate core product differentiation.

• Go-to-Market Integration: Embed the voice of the customer as a key, measurable component of all major initiatives and marketing campaigns in the region.

Cross-Functional Alignment & Stakeholder Relations:

• Executive Transparency: Maintain straight-talking, results-oriented relationships with senior leaders across Sales, Marketing, and Product teams, serving as the trusted source for customer success and reference viability.

• Strategic Advocacy Cultivation: Lead the proactive identification and securing of critical customer advocates that align with both North American regional goals and broader global priorities. Lead the development and maintenance of deep, long-term executive partnerships that deliver powerful, continuous advocacy and mutual value.. 

Team Leadership & Operational Excellence:

• Performance Management: Lead, mentor, and inspire the North America Advocacy team, fostering a culture focused on quantifiable outcomes and efficiency.

• Program Ownership: Oversee the development and execution of the regional customer reference program, ensuring consistent quality, diversity of advocates, and the timely creation of high-impact assets (e.g., video, detailed case studies) that align with market priorities.

About You

Basic Qualifications:

• 15+ years of professional experience in customer marketing and communications in enterprise technology or SaaS

• 12+ years of development and execution with customer advocacy strategies. 

• 12+ years of experience with the development and execution of successful customer reference programs.

• 12+ years of people leadership experience along with building strong, productive, high-performing teams.

• Possesses executive presence and has the ability to advise senior leadership.

Other Qualifications:

• Project management and organizational skills

• Storytelling instincts, writing/ editing skills, and editorial judgment 

• Experience with generative AI in content and idea generation 

• Passion for the future of work, technology and leadership

• Bachelor's degree in journalism, communications, or a related field. 

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please .

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.