Position SummaryThe Community Program Director provides strategic and operational leadership for residential and community-based programs serving individuals with intellectual and developmental disabilities (IDD). This position is responsible for ensuring high-quality services, regulatory compliance, workforce development, quality improvement, risk management, and financial stewardship.
The Director serves as a key partner to executive leadership, interdisciplinary teams, families, guardians, DDS representatives, healthcare providers, and community stakeholders to ensure individuals receive safe, effective, and person-centered supports.
What You'll DoProgram Leadership- Provide oversight for multiple residential and community-based programs.
- Ensure health, safety, and well-being of individuals receiving services.
- Manage operational performance, staffing stability, and service quality.
- Lead responses to critical incidents, staffing challenges, and emergencies.
- Conduct site visits and operational reviews.
Regulatory Compliance & Quality Assurance- Ensure compliance with DDS regulations, licensing requirements, Medicaid standards, and agency policies.
- Prepare programs for audits, licensing reviews, and inspections.
- Monitor incidents, investigations, corrective action plans, and quality metrics.
- Drive continuous quality improvement initiatives.
Staff Leadership & Development- Supervise and develop Site Supervisors and management staff.
- Conduct performance evaluations, coaching, and succession planning.
- Partner with Human Resources on recruitment, retention, and workforce planning.
- Foster a culture of accountability, engagement, and professional growth.
Financial Management- Manage departmental budgets and operational resources.
- Monitor payroll, overtime utilization, staffing expenditures, and purchasing activities.
- Identify opportunities for greater efficiency while maintaining quality services.
Strategic Leadership- Collaborate with Executive Leadership on organizational initiatives and strategic planning.
- Develop long-term operational goals and performance measures.
- Strengthen community partnerships and stakeholder relationships.
- Support organizational growth and service expansion efforts.
QualificationsRequired- Bachelor's Degree in Human Services, Social Work, Psychology, Healthcare Administration, Business Administration, or a related field.
- Minimum of five (5) years of leadership experience within IDD services, residential services, healthcare, or human services operations.
- Demonstrated experience leading teams and managing complex program operations.
- Strong knowledge of regulatory compliance, quality assurance, and person-centered services.
- Excellent communication, leadership, and problem-solving skills.
- Valid driver's license and reliable transportation.
Preferred- Master's Degree in Human Services, Healthcare Administration, Public Administration, Business Administration, or related field.
- Seven (7)+ years of progressive leadership experience.
- Experience overseeing multiple residential programs and supervisory staff.
- Direct experience working with DDS regulations, licensing reviews, and audits.
- Experience managing budgets, workforce planning, and operational metrics.
Success in This Role Looks Like- Strong DDS compliance results and successful licensing reviews.
- Stable staffing and improved employee retention.
- Reduced incidents and improved quality outcomes.
- Positive individual and family satisfaction.
- Effective budget management and overtime control.
- Achievement of organizational and departmental strategic goals.
Why Join Us?- Opportunity to influence services across multiple programs.
- Mission-driven culture focused on person-centered supports.
- Collaborative leadership team.
- Professional growth and advancement opportunities.
- Competitive salary and comprehensive benefits package.
Join us and help create meaningful opportunities, stronger communities, and better outcomes for the people we support. 
