Director of Client Services | Strategic Accounts

Virtasant

$120K — $180K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in consulting or strategic account leadership
  • Proven track record of account growth through delivery excellence
  • Strong business and technical acumen
  • Experience managing full commercial operations including SOWs and forecasting
  • Ability to thrive in fast-paced, hands-on environments

Responsibilities

  • Build and maintain strong relationships with VP/C-level clients
  • Develop account strategies to expand portfolio and deliver innovation
  • Take ownership of successful project delivery and client commitments
  • Drive commercial elements including SOWs and renewals
  • Collaborate with delivery teams to ensure optimal outcomes

Benefits

  • Base salary with uncapped profit share from portfolio
  • Flexible, remote-first work structure
  • Culture of high trust and autonomy
  • Opportunity for global collaboration
Full Job Description
The Role

This is an opportunity for an outcome-focused client relationship and delivery leader to build their own business, working with some of the world's leading companies and leveraging Virtasant's innovative outcomes-through-automation model. We drive real value, not fees - you'll partner with your clients to deliver successful outcomes, and you'll be part of building the world's next great solutions model: one that doesn't charge clients for software or services regardless of outcomes, but shares in the success of guaranteed results.

In this role you'll build deep client relationships, lead exceptional global teams, and pair with our solution leaders to deliver the best possible client outcomes while building the next generation of technology services.
What You'll Own
  • Relationships. Build durable trust with VP / C-level sponsors; become the outside voice they rely on for AI and cloud strategy decisions.
  • Account strategy & expansion. Build a strong portfolio based on trust, delivery excellence, and innovation.
  • Delivery. All of the work will be your responsibility, including the commitments you make and your approach to delivery.
  • Commercial ownership. Drive SOWs, forecasting, margin, staffing, and renewals across your portfolio.
  • Team orchestration. Partner with the delivery leads, engineers, and solution architects working with your clients, as well as our global team, to make sure we deliver the best possible outcomes, every day.
What We're Looking For
  • 10+ years in consulting, professional services, or strategic account leadership, with a clear track record of growing accounts through delivery excellence.
  • Business and technical competence - you can work with executive stakeholders to understand their business problems and with technical teams to develop solutions.
  • Experience owning the full commercial stack: SOWs, forecasting, margin, procurement, staffing.
  • Comfort in lean, fast-moving environments where the account leader also rolls up their sleeves to deliver and work with clients.
  • Demonstrated wins in AI-based solutions, cloud transformation (AWS / Azure / GCP), or enterprise modernization programs at Fortune 500 scale.
Nice to Have
  • Prior P&L or portfolio responsibility
  • Experience running accounts where AI/automation was the core value thesis
  • Background at a high-growth services firm with a focus on automated or outcome-based solutions
Compensation & Benefits
  • Base salary plus uncapped profit share from portfolio
  • Flexible, remote-first work arrangement
  • High-trust, high-autonomy culture
  • Global, distributed team collaboration


Our team Core Team Locations USA, Canada Remote status Fully Remote

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