Seat Overview
We're a fast-moving, creative marketing agency grounded in our core values: We are communicative. We are dedicated. We are tenacious. We are versatile. We are Loudr.
We are looking for a Director of Client Services to lead our account organization with clarity, accountability, and strategic conviction. This role is for a proven agency leader who can elevate client relationships, strengthen profitability, and develop high-performing teams.
You will oversee the financial health of our client roster, manage a team of Account Supervisors and Account Managers, and partner closely with leadership to ensure growth is supported by strong systems and operations.
This role plays a key part in helping us continue to be a great place to work while operating with accountability and care.
Key Responsibilities
- Lead, mentor, and manage Account Supervisors and Account Managers, fostering a proactive, high-performance culture
- Own the P&L for the Account Services department, managing scope, staffing, and profitability
- Ensure every account has a clear strategic roadmap and consistently high client service standards
- Serve as the senior escalation point for client issues and relationship management
- Partner with the executive team on new business pitches and client growth initiatives
- Oversee onboarding for new clients to ensure a seamless transition from sales to delivery
- Enforce SOPs, improve processes, and ensure accurate time tracking and reporting
- Collaborate cross-functionally with Creative, Media, and Web teams to deliver integrated work
Qualifications
- 8+ years of agency account management experience, including 4+ years in a leadership role
- Experience managing Account Supervisors and Account Managers
- Strong understanding of agency economics, P&L, utilization, and scoping
- Proven ability to mentor teams and lead with accountability
- Exceptional client relationship and communication skills
- Agency experience preferred
- Experience with luxury retail clients a plus
- Familiarity with EOS is a plus
What Success Looks Like
- Teams operate ahead of deadlines with proactive, strategic planning
- Account margins are healthy and staffing is balanced
- Clients view Loudr as a long-term strategic partner
