Director of Client Services - Bay Area

Virtasant

$120K — $150K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in consulting or professional services, leading delivery in enterprise environments.
  • Proven success in managing large, complex programs, including handling challenges effectively.
  • Demonstrated ability to grow accounts through delivery rather than sales.
  • Experience thriving in fast-paced, lean environments, wearing multiple hats.
  • Strong credibility with both executives and engineers, ensuring alignment and collaboration.
  • Ability to navigate ambiguity, handle pushback, and set clear boundaries while building relationships.
  • Experience managing account financials, delivery teams, and internal operations.

Responsibilities

  • Own delivery across complex, enterprise consulting engagements from kickoff through execution.
  • Act as the primary point of contact for clients, cultivating trusted relationships at the VP and C-level.
  • Unblock delivery and manage risks to keep projects on track and aligned with outcomes.
  • Develop and execute account strategies and growth plans that meet client and company goals.
  • Identify growth opportunities by delivering exceptional value and expanding client relationships.
  • Navigate client organizations to seek new relationships and areas for account expansion.
  • Coach delivery and account teams to ensure alignment and long-term success.
  • Manage operational aspects of accounts, including contracts, financial forecasting, and staffing.
  • Bridge technical delivery teams and business stakeholders to align strategy with tangible outcomes.

Benefits

  • Base salary plus a 5% commission on incremental revenue with no cap.
  • Flexible, remote-first work culture with regular client visits.
  • High-trust and high-autonomy work environment.
  • Collaborate with a globally distributed, elite team of professionals.
  • Opportunity to work on high-stakes projects in a fast-growing consultancy.
Full Job Description
Director of Client Services

Location: Bay Area (Remote with client visits)

Relocation: Relocation assistance is offered for candidates from other US states who are interested in making the Bay Area their home.

The Role

We're looking for a delivery-first leader to join our Client Services team - someone who owns outcomes, builds trust with clients through great work, and drives long-term growth by delivering real results.

This isn't a pre-sales or oversight role. It's about being in the work - making delivery land, strengthening the relationship, and expanding our footprint based on trust and execution. You'll be the face of Virtasant to our clients, responsible for ensuring we deliver what we promised, navigating delivery challenges, and growing the account by doing great work.

What You'll Do
  • Own delivery across complex, enterprise consulting engagements - from kickoff through execution and long-term growth.
  • Act as the primary point of contact for clients, building strong, trusted relationships with VP- and C-level stakeholders.
  • Step in where needed to unblock delivery, manage risk, and keep projects on track and outcomes aligned.
  • Develop and execute account strategies and growth plans, aligned with client goals and Virtasant's broader objectives.
  • Grow accounts through delivery - identifying opportunities, developing relationships, and earning follow-on work by delivering value.
  • Navigate client organizations to identify new relationships and areas for expansion.
  • Coach and enable delivery/account teams, ensuring alignment, growth, and long-term success.
  • Manage account operations including SOWs, forecasting, procurement, invoicing, and staffing.
  • Bridge the gap between technical delivery teams and business stakeholders - translating strategy into outcomes.


We're Looking for Someone Who
  • Has 8+ years in consulting or professional services, leading delivery in enterprise environments.
  • Has owned the success of large, complex programs, including when things didn't go to plan.
  • Can point to accounts they've grown through delivery, not sales.
  • Thrives in fast-moving, lean environments - comfortable wearing multiple hats and figuring things out.
  • Is credible with both executives and engineers, and knows how to keep both sides aligned.
  • Is comfortable with ambiguity, pushback, and setting boundaries, while maintaining strong relationships. Has experience managing account financials, delivery teams, and internal operations.
  • Rolls up their sleeves and leads from the front - not from a distance.

Nice to Have
  • Experience in cloud consulting (AWS, Azure, GCP)
  • Background in enterprise transformation or digital delivery
  • Exposure to FinOps or cloud cost optimization
  • Consulting experience in a high-growth or boutique services firm
    Compensation & Benefits
  • Base salary + uncapped profit share
  • Flexible, remote-first working
  • High-trust, high-autonomy culture
  • Work with a globally distributed, top-tier team


Our team Core Team Locations Bay Area Remote status Hybrid

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