We are seeking a strategic and inspiring
Director of Client Service Operations to drive operational excellence across two divisions while fostering a cohesive and positive employee experience. This leader will leverage analytics, technology, and process optimization to elevate both the client and team member experience.
To Apply Now - email your resume to [email protected]
Key ResponsibilitiesLeadership & Development- Develop and mentor service team leaders and functional leaders
- Foster a highly engaged and collaborative workforce
- Communicate company vision and align service teams with organizational goals
Operational Leadership- Partner with executive leadership to implement strategic initiatives
- Establish consistent operating standards across service departments
- Lead operational support functions including:
- Data analytics
- Quality control auditing
- Training
- Workflow optimization
- Manage service operations vendors and represent the company brand professionally
- Establish and monitor KPIs to drive accuracy, efficiency, and client satisfaction
Analytics & Reporting- Oversee operational reporting and performance analytics
- Interpret leading and lagging indicators to support decision-making
- Utilize dashboards and reporting tools to generate actionable insights
- Applied Epic experience preferred
Client Experience- Ensure delivery of a consistent, high-quality client experience
- Maintain strong retention and service excellence metrics
- Balance operational efficiency with a relationship-focused service model
Qualifications- Alignment with company values
- 12-15 years of operations leadership experience
- Experience managing leaders of leaders
- Strong track record of developing talent and building teams
- Excellent analytical and technical skills
- Experience with CRM systems and workflow tools
- Proven success leading process improvements and systems implementations
- High emotional intelligence and strong communication skills
Compensation & Benefits- Base Salary: $110K-$145K
- 15% Bonus Opportunity
- Excellent Benefits Package
Please send your resume to
[email protected] for immediate consideration.
