The
Director of Client Relations is responsible for driving client satisfaction and achieving business growth within their assigned client base while providing strategic leadership for key client relationships. Reporting to the EVP of Business Development, this role requires a strong understanding of the nuclear industry combined with the ability to build trusted client relationships. Candidates may come from technical engineering backgrounds with commercial experience or from nuclear operations or sales roles with demonstrated client-facing leadership. The Director of Client Relations is accountable for leading the sales process to identify customer needs and challenges and to develop and offer integrated solutions by leveraging the expertise of corporate engineering, manufacturing, and site services. Working closely with Company Subject Matter Experts and the project management team, this position plays a critical role in shaping account strategy, delivering winning technical solutions, preparing proposals, and leading or supporting complex contract negotiations that drive long-term client growth.
Location: Camden, NJ or Remote (U.S.-based in FL, GA, IL, MA, MD, MI, NJ, NY, OH, PA, or TN)
Primary Responsibilities:- Sales Performance: Meet or exceed annual sales targets through proactive client engagement, opportunity identification, and effective pipeline management.
- Client Partnerships: Build and maintain trusted, solution-oriented relationships with clients through transparent, effective communication and regular engagement.
- Product Knowledge: Maintain a comprehensive understanding of Holtec's products and services, enabling effective communication of technical and sales-related information to clients.
- Business Development: Identify and pursue new business opportunities that align with client needs and the company's strategic objectives.
- Lead commercial strategy for high-value or strategic client accounts, serve as executive-level client interface for complex or high-risk opportunities
- Mentor and guide Client Relations team and support sales best practices
- Solution & Proposal Development: Analyze customer requirements and develop integrated solutions leveraging corporate engineering, manufacturing, and site services; lead or support proposal development to align with client expectations.
- Presentations: Deliver technical presentations to diverse audiences at varying organizational levels, showcasing Holtec's expertise and solutions.
- Sales Funnel Management: Maintain accurate and up-to-date information in the sales funnel software to ensure accurate and timely tracking of sales opportunities.
- Contracting & Handover: Lead or support contract negotiations in collaboration with executive leadership, legal, finance, and project teams; transition executed contracts to project management for successful delivery.
- Project & Account Support: Provide post-award support to project teams, as needed, to ensure customer satisfaction and successful contract execution.
- Market Intelligence: Monitor competitor activity and emerging market trends; provide insights to inform business development and corporate strategy.
- Cross-functional Leadership: Coordinate and lead cross-functional teams in preparation for and during client engagements to ensure alignment and readiness.
- Reporting & Travel: Prepare regular sales reports and travel 25-50% to customer sites and conferences as required.
Requirements:- 8+ years' experience in the Nuclear Power industry, preferably in business development, project execution, or project management
- Bachelor's degree in a STEM field; Mechanical or Nuclear Engineering strongly preferred
- Must have experience working within the nuclear industry, including nuclear power generation, nuclear manufacturing, plant operations, or nuclear-focused commercial/sales roles
- Proven experience in client-facing, sales, or relationship management roles supporting complex, technical solutions
- Ability to effectively engage with technical, operational, and executive-level stakeholders
- Strong consideration given to candidates with nuclear plant experience or extensive nuclear industry exposure in lieu of a technical degree
- Prior experience selling or managing commercial relationships for nuclear or highly regulated technical products highly desired
- U.S. Citizen or Permanent Resident Status and ability to obtain and maintain unescorted access to nuclear power facilities
- TechnicalKnowledge (preferred): Dry storage of used nuclear fuel, heat transfer equipment, small modular reactors (SMRs), and high-level waste storage/transport technologies
- Demonstrated ability to grow and expand client support and partnerships
- Strong business development capabilities with the ability to address complex technical and commercial challenges
- Excellent written and verbal communication skills
- Strong interpersonal skills for client and cross-functional collaboration
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
- Ability to work independently and meet objectives with minimal supervision
- Ability to travel 25-50% to customer sites and conferences
Compensation:- Annual compensation based on skills and experience ranging from $170,000 to $190,000
- Additional compensation earned through incentive structure
Benefits:- Industry-leading medical, dental, and vision coverage with a generous employer premium contribution and Day 1 eligibility!
- FLEX Program - Hybrid work opportunities available for eligible roles, where business needs and role requirements allow
- 401(k) retirement plan with up to a 5% company match and immediate vesting to support long-term financial security
- Paid time off and 11 paid holidays to support rest, balance, and recharge
- Wellness program offering rewards for participation in company-supported health initiatives
- Commuter benefits supporting mass transit and commuter parking options
- Company-paid life and AD&D insurance for added peace of mind
- Education assistance to support continued education and professional growth
- Employee support and voluntary benefits, including an Employee Assistance Program and optional coverage such as disability, legal, identity theft, and insurance programs
- Benefits eligibility and offerings may vary based on role, location, and employment status
