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Position DescriptionThe Butz Family of Companies seeks a Director of Client Experience based in Allentown, Pennsylvania.This role leads client relationship strategy, business development, and market pursuit efforts across the organization, helping ensure a consistent, value-based client experience from pursuit through project delivery and long-term partnership.
Working closely with leadership, office leaders, pursuit teams, and project teams, this individual will strengthen client relationships, support strategic pursuits, and reinforce trust through practical project delivery experience.
- Build and maintain long-term relationships with owners, repeat clients, design partners, trade partners, and community stakeholders.
- Support business development, pursuit strategy, proposals, and presentations with client insight and project delivery experience.
- Serve as a point of relationship continuity across pursuits, active projects, and post-project engagement.
- Stay connected to select projects and client meetings to gather feedback, reinforce trust, and support continuous improvement.
- Coordinate client insights, relationship tracking, and growth opportunities across offices using CRM tools and shared institutional knowledge.
- Represent the company at select industry, community, and recruiting-related events to strengthen relationships and support referrals.
- Partner with leadership and internal teams to align relationship development with company culture, project delivery, and market priorities.
Position RequirementsExperience in project management, client relationships, business development, or leadership within construction, architecture, engineering, or professional services. Strong communication, organization, and relationship-building skills with clients, leadership, and project teams. Ability to collaborate across offices, influence without direct authority, and support long-term client partnerships. Familiarity with CRM or relationship tracking tools preferred.
