Overview:

This position oversees the Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.

Responsibilities:
• Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
• Prospect and establish an expanding base of accounts.
• Prepare weekly, monthly, and quarterly Banquet & Catering forecasts as requested to monitor business flow accurately.
• Continuously monitor and evaluate the level of service maintained by the Banquet Department.
• Ensure that the department's standards are met and that all company policies and procedures are adhered to.
• Attend/Conduct all designated Sales and Banquet meetings.
• Plan, evaluate, organize and direct the activities of the Convention Services Managers.
• Establish and maintain a rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.
• Forecasts banquet food, beverage, and room rental revenues on an annual, monthly, and weekly basis.
• Prepare six months rolling forecast and analysis.
• Have a working knowledge of Food & Beverage product offerings.
• Attend weekly staff and group resume meetings.
• Tours the hotel function space and spot checks meeting room setups.
• Ensure that all file turnover requirements are fulfilled.
• Oversee the coordination of the Delphi Function Diary.
• Attend out-of-hotel meetings as required.

Qualifications:
• 10+ years of Hotel Sales, Catering & Convention Services experience required.
• High school diploma or equivalent. College degree preferred.
• Knowledge of the operations of the hotel industry.
• Dynamic, enthusiastic, creative leader who thrives under pressure and can perform multiple functions and troubleshot when needed.
• Must have proven selling, negotiating and presentation skills.
• Highly developed customer service skills with strong attention to detail.
• Must be proficient in computer operations, BEO's, company approved spreadsheets and word processing.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
• The ability to delegate, effectively train and coach.
• Must be able to work a flexible schedule including night, weekends and holidays.
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Delphi experience preferred.