This position will be based in either Riverside, CA or Phoenix, AZ, depending on the candidate's locationDirector of Business Solutions (Construction) plays a pivotal role in aligning Gothic's construction operating processes with technology systems across all geographies. Simply put this job is designed to improve our business and we have a couple of questions for you!!!
- Is it hard to stop you from improving construction related information workflows on an integrated basis?
- Do you have great curiosity in how to leverage the smart use of technologies ?
- Are you up for the intellectual challenge of Integrating workflow improvements turbocharged by technology in a way that tightly integrates with business leadership's agenda to grow the business profitably?
- Does landscape construction sound super cool to you?
- Do you love making change happen!! Do you run to work when you know you have a chance to improve things for the better?
If you have a lot of
energetic yes responses to the questions above then you should
come talk to us because we have a great opportunity for you!!
ESSENTIAL KNOWLEDGE, DUTIES AND RESPONSIBILITIES Construction Business Knowledge - How they operate and how they make $
- What the customers are buying
- How the business model needs to work to deliver it
Passion for the Field & Operational Engagement - Spend substantial time engaging with field teams in person; observe operations directly while crews are working.
- Use observation and questioning to understand what is working, what is not, and why.
- Test assumptions, solutions, and changes directly with employees performing the work.
A relentless continuous improvement mindset• observe, ask, simplify, improve. - Process Discovery, Mapping & Optimization
- Conduct detailed process discovery sessions across field and back-office teams to document workflows in and between
- material take-off
- estimating
- billing
- job costing
- scheduling
- procurement
- safety
- work orders
- project execution.
Develop process maps and identify inefficiencies, friction points, duplication, or lack of standardization. - Harmonize differing branch workflows into unified, scalable best practices.
- Propose and champion process improvements that enhance productivity, reduce risk, and support scalable growth across the Construction Business.
System Design & Technology Enablement - Collaborate with IT and vendor teams to evaluate, configure, and implement construction technology solutions.
- Translate operational needs into clear business and system requirements.
Partner with IT during software design, testing, rollout, and ongoing enhancements. - Ensure data flows, dependencies, and integrations support efficient construction operations.
- Assist in configuration, testing, and system validation.
- Data Management & Reporting
- Partner with IT to monitor system performance and ensure compatibility with hardware, network, and security standards.
- Recommend ongoing improvements based on observed system behavior, user feedback, and operational demands.
Implementation & Change Management - Support vendor evaluation and selection for new tools and platforms.
- Lead or support UAT, pilot programs, and go-live activities.
- Develop training materials and deliver both in-person and virtual training.
- Monitor post-implementation adoption and use feedback to drive iterative improvements.
Stakeholder Engagement & Communication - Join at the hip with BU leadership
- Serve as a liaison between project managers, superintendents, estimators, safety professionals, accounting teams, and IT.
- Facilitate cross-functional workshops and maintain a structured feedback loop.
- Support the rollout and reinforcement of performance metrics tied to process improvements and technology adoption.
Ensure data accuracy, consistency, and integrity across systems. - Support development of dashboards and reporting tools that enhance decision-making.
- Validate system outputs and troubleshooting issues tied to workflow or data dependencies.
Love Learning and Change- Plan, Do, Act, Check- REPEAT SKILLS AND QUALIFICATIONS - Construction Experience
- Minimum 7+ years in the construction industry, preferably with direct field experience.
- Broad exposure to construction back-office functions such as estimating, billing, procurement, job costing, scheduling, and safety.
- Strong ability to analyze complex construction workflows and identify process improvement opportunities across multiple regions and teams
- Ability to interpret construction KPIs, operational reports, variances, and trends.
- Workflow Improvement Experience
- Proven experience documenting and optimizing workflows.
- Experience in process mapping tools (Visio, Lucidchart, etc.).
- Ability to understand database concepts and data flow across systems.
- Implementation Expertise
- Experience supporting or leading technology implementation projects.
- Skilled in facilitating cross-functional workshops and managing stakeholder expectations.
- Technology Knowledge and Curiosity
- Understanding of ERP systems, construction management platforms, and key back-office functions.
- Hands-on experience with construction technology platforms (e.g., Sage 300 CRM/CMS, Procore, Viewpoint, CMiC, HeavyJob, B2W, etc.).
- Education
- Bachelor's degree in construction management, Engineering, Accounting, Information Systems, or related field.
- Bona Fide Street Smarts-high EQ
Benefits and Salary - Medical, dental, and vision insurance
- FSA and FSA Dependent Care
- 401(k)
- Salary range of $135,000 to $150,000
- Paid Sick Time
- 9 Paid Holidays
- Paid Vacation
At Gothic Landscape, you'll join a collaborative, people-first culture where your expertise will help keep our teams paid accurately and on time• and where your ideas for improving processes will be valued and supported.
