Microsoft

Director of Business Operations and Transformation

Microsoft • $130K — $277K *
Redmond, WA 98052In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement.
  • 6+ years management experience (e.g., people, project, process, vendor, change).
  • Master's Degree in related field AND 12+ years experience in program management, process management, or process improvement, OR Bachelor's Degree in related field AND 15+ years experience.
  • 8+ years people management experience.
  • Experience building or scaling AI-powered business solutions or enterprise transformation programs.

Responsibilities

  • Define and drive the vision and strategy for AI-enabled business transformation.
  • Redesign workflows to leverage AI and automation, enhancing efficiency.
  • Establish operating frameworks that integrate strategy, execution, and feedback.
  • Modernize tools and processes to boost execution quality and agility.
  • Build organizational capabilities in data, analytics, and insights.
  • Lead program management functions for business operations and compliance.
  • Foster governance, compliance, and risk management while encouraging innovation.

Benefits

  • Comprehensive health insurance plans.
  • Retirement savings plan with company match.
  • Generous paid time off and leave policies.
  • Continuous learning and development opportunities.
  • Company-sponsored events and team-building activities.
Full Job Description
Responsibilities

Culture & Behavior
  • You think in systems, naturally connect business strategy, organizational processes, data, technology, and talent into integrated systems that drive scale and impact.
  • You bring operational rigor to complex environments, building repeatable, measurable, and scalable operating mechanisms that ensure lasting adoption and business impact.
  • You have demonstrated success leveraging AI, automation, and technology to fundamentally improve how organizations operate and make decisions.
  • You have a strategic transformation mindset, balancing long-term capability building with immediate business outcomes.
  • You are energized by complexity and ambiguity, creating clarity, structure, and scalable solutions in rapidly evolving environments.
  • You build and influence across diverse, highly matrixed organizations, aligning stakeholders around common goals and future-state vision.
  • You are data-driven and intellectually curious, continuously exploring emerging technologies and new ways of working.
  • You develop talent and organizational capability, fostering a culture of innovation, accountability, learning, and inclusion.


Responsibilities
  • Define and drive the vision, strategy, and roadmap for AI-enabled business transformation across Global Partner Investments, shaping how the organization adopts new technologies to work smarter, decide faster, and deliver greater impact.
  • Redesign how work gets done by leveraging AI, automation, and intelligent workflows to eliminate manual effort, reduce complexity, and enable teams to focus on higher-value strategic work.
  • Establish and continuously evolve the operating frameworks that connect strategy, investments, execution, analytics, governance, controls, and feedback loops into a cohesive and adaptive business system.
  • Modernize processes, tools, and operating rhythms to improve efficiency, transparency, execution quality, and organizational agility.
  • Build the organization's data, analytics, and insights capabilities, enabling evidence-based decision-making, performance management, and continuous improvement.
  • Establish measurable operating standards and accountability mechanisms that reinforce a high-performing, insight-driven culture.
  • Lead program management functions responsible for ongoing programs execution, performance management, compliance oversight, exception handling, and continuous improvement of business processes and controls.
  • Lead governance, compliance, risk management, and audit readiness, balancing innovation and speed with operational integrity and responsible business practices.
  • Partner closely with Finance, Legal, HR, Engineering, and business stakeholders to align priorities, meet corporate standards, and accelerate transformation across the organization.
  • Lead and develop a multidisciplinary team spanning business program management, analytics, governance, compliance, and operational transformation, building deep capability in systems thinking, AI adoption, and modern ways of working.
  • Foster a culture of innovation, experimentation, inclusion, and accountability while developing future leaders equipped to drive transformation.


Qualifications

Required / Minimum Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
    • OR equivalent experience.


  • 6+ years management (e.g., people, project, process, vendor, change) experience.


Additional / Preferred Qualifications

  • Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement
    • OR equivalent experience.
  • 8+ years people management experience.

  • Experience building or scaling AI-powered business solutions, automation platforms, intelligent workflows, or enterprise transformation programs.
  • Experience in business architecture, operations, digital transformation, or systems engineering.
  • Experience establishing data-driven operating models, executive measurement frameworks, and organizational intelligence capabilities.
  • Experience balancing strategic transformation with governance, compliance, risk management, and operational rigor.
  • Proven success leading complex operational ecosystems, with accountability for programs execution, business performance, governance, compliance, controls, and continuous operational improvement.
  • Demonstrated experience managing complex business operations and operating mechanisms, including governance, compliance, risk management, program performance, and execution at scale.
  • Experience driving modernization through technology, automation, data platforms, analytics, or AI-enabled business solutions.
  • Experience leading managers and multidisciplinary teams across business operations, analytics, program management, strategy, or transformation functions.
  • Demonstrated ability to influence senior leadership and drive alignment across highly matrixed organizations.
  • Strong executive communication skills with the ability to synthesize complex organizational challenges into clear strategies and actionable recommendations.


Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

Internship Programs

Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.

Employment Benefits

Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.

Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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