As our growth has outpaced our systems, we are looking for a National Director of Business Development Operations to standardize and scale how business development operates across the organization. Sitting between Business Development Executives and all other BDs, this is a senior, non-selling leadership role responsible for building the operating system behind business development.
- Industry-leading performance-based bonus program
- 100% employer-funded ESOP to all associates
- Traditional and Roth 401k
- 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
- 3 weeks of vacation
- 1-week paid volunteer leave each year and 100% charitable match
- Medical, dental, and vision insurance coverage
- 100% paid 12-week maternity leave
- Scholarship for associates' children up to $28,000 per child
- Tuition reimbursement for associates
A DAY IN THE LIFEPrimary Objectives of the Role- Establish a consistent national business development operating model
- Create clear KPIs, dashboards, and performance standards
- Drive CRM (Pipedrive) discipline and data integrity
- Professionalize training, SOPs, and BD onboarding
- Provide executives with reliable pipeline visibility and forecasting
Business Development Strategy & Governance- Translate growth objectives into measurable operating standards
- Define, document, and maintain the national business development process
- Establish standardized go/no-go decision frameworks
- Align pursuit strategy with company risk profile and capacity
KPIs, Analytics & Performance Management- Define KPIs across activity, pipeline health, win rates, & forecasting accuracy
- Own dashboard development for Business Development Managers, leadership, and executives
- Lead structured pipeline and forecast review cadences
- Ensure data-driven decision making, not anecdotal reporting
CRM Ownership (Pipedrive)- Own CRM structure, rules, required fields, and stage definitions
- Ensure consistent pipeline structure across regions
- Drive adoption and hygiene without administrative burden
- Partner with IT or vendors on CRM enhancements
BD Enablement, Training & SOPs- Build and maintain a comprehensive Business Development Playbook
- Create SOPs for qualification, pursuits, handoff, and forecasting
- Design onboarding and ongoing training programs
- Capture and scale best practices nationally
Cross-Functional Alignment- Align business development with preconstruction, estimating, operations, and finance
- Improve handoffs to precon and execution
- Ensure early risk identification and leadership engagement
NECESSARY QUALIFICATIONS - 10+ years' experience in Business Development Operations, Commercial Operations, or Revenue Operations
- Experience in design/build construction, EPC, and/or construction sales training preferred
- Demonstrated success building scalable Business Development systems
- Strong CRM expertise (Pipedrive)
- Strong skills in other tools, including ZoomInfo, CoStar, REM, LinkedIn Navigator, AI, etc.
- Leadership presence and strong change-management skills
#LI-AG1 #LI-Onsite
