Description

Job Purpose: The Director of Primary Care Performance is responsible for leading strategic initiatives that improve the operational, financial, clinical, and patient experience performance of Nathan Littauer Hospital's Primary Care network. Through data-driven decision making, performance analytics, and collaboration with physicians and practice leadership, this role develops and implements strategies that enhance provider productivity, patient access, quality outcomes, financial sustainability, and organizational growth. This position serves as a strategic partner to the Senior Director of Provider Practices, providers, finance, quality, information technology, and executive leadership to ensure Primary Care services consistently meet organizational goals while supporting exceptional patient care.

Essential Duties & Responsibilities;

Strategic Performance Leadership
• Develop and execute strategic initiatives that improve the performance of the Primary Care service line.
• Establish measurable goals aligned with organizational priorities.
• Monitor organizational Key Performance Indicators (KPIs) and recommend improvement strategies.
• Lead performance improvement initiatives across all Primary and Specialty Care locations.
• Prepare executive-level reports and recommendations for senior leadership.

Provider Performance
• Monitor provider productivity utilizing RVUs, visit volumes, panel sizes, payer mix, and access metrics.
• Identify opportunities to improve provider efficiency while maintaining quality patient care.
• Partner with physician leadership to optimize scheduling templates and clinic utilization.
• Support onboarding and integration of new providers through productivity planning and performance monitoring.

Business Intelligence & Analytics
• Develop dashboards and scorecards utilizing data from the EMR, Practice Management, Revenue Cycle, and Financial systems.
• Analyze trends impacting patient access, quality, finance, staffing, and operational performance.
• Present actionable recommendations based on quantitative and qualitative analysis.
• Standardize reporting across Primary Care practices.

Financial Performance
• Partner with Finance to evaluate practice financial performance.
• Analyze revenue trends, expenses, provider productivity, reimbursement, and payer mix.
• Develop business cases for new providers, programs, technology investments, and service expansions.
• Support annual budgeting and forecasting activities.

Patient Access & Growth
• Monitor appointment availability and Third Next Available Appointment metrics.
• Analyze no-show rates, referral patterns, provider capacity, and patient demand.
• Develop initiatives to improve patient access while maximizing provider schedules.
• Identify opportunities to retain referrals and grow Primary Care market share.

Quality & Value-Based Care
• Monitor quality performance measures and population health metrics.
• Collaborate with Quality Improvement to improve clinical outcomes.
• Support initiatives related to value-based reimbursement and population health management.
• Identify care gaps and recommend operational improvements.

Process Improvement
• Lead continuous improvement initiatives utilizing Lean methodologies and best practices.
• Evaluate workflows to improve efficiency and reduce unnecessary variation.
• Coordinate cross-functional improvement projects involving providers, nursing, revenue cycle, IT, and ancillary departments.
• Develop standardized workflows across Primary Care practices.

Leadership & Collaboration
• Build collaborative relationships with providers, practice managers, department leaders, and executive leadership.
• Serve as a trusted advisor regarding operational performance and strategic initiatives.
• Facilitate meetings to review performance metrics and develop action plans.
• Foster a culture of accountability, innovation, and continuous improvement.

Education
• Bachelor's degree in healthcare administration or related field.
• Experience in a similar role for 10+ years.

Experience
• Five (5) years of progressive healthcare leadership experience.
• Experience in physician practice management, healthcare analytics, business operations, finance, or performance improvement.
• Experience working within Primary Care or Ambulatory Care preferred.
• Demonstrated experience leading cross-functional strategic initiatives.

Knowledge, Skills & Abilities
• Strong business acumen.
• Advanced analytical and problem-solving skills.
• Proficiency in Microsoft Excel and data visualization tools.
• Experience developing executive dashboards and KPIs.
• Knowledge of healthcare finance, reimbursement, RVUs, and provider productivity.
• Understanding of value-based care, population health, and quality reporting.
• Excellent presentation and communication skills.
• Strong project management abilities.
• Ability to influence without direct authority.
• Skilled at managing multiple strategic initiatives simultaneously.

Preferred Qualifications
• Bachelor's degree in healthcare administration or business administration.
• Experience with Meditech, Athena, Epic, or comparable EMR platforms.
• Experience in a rural healthcare setting.

Key Performance Indicators

Success in this position will be measured through improvements in:
• Provider productivity (RVUs and visit volumes)
• Patient access and Third Next Available Appointment
• Patient satisfaction
• Referral retention and network leakage
• Practice financial performance
• Value-based care metrics
• Population health outcomes
• Quality measure performance
• Revenue cycle performance
• Dashboard development and reporting accuracy
• Strategic initiative completion
• Service line growth

Leadership Competencies
• Strategic Thinking
• Business Acumen
• Financial Stewardship
• Data-Driven Decision Making
• Continuous Improvement
• Physician Partnership
• Change Leadership
• Collaboration & Relationship Building
• Innovation
• Accountability