The Philadelphia office of White and Williams LLP, a large multi-practice law firm, is seeking a Director of Billing and Collections. This role is a senior leadership role responsible for overseeing the firm's end-to-end revenue cycle, including billing, e-billing, and collections operations. This position leads a high-performing team of billing and collections professionals and drives process improvement initiatives to enhance efficiency, reduce receivables, and accelerate cash realization.

Key Responsibilities

Billing and Revenue Cycle Management

• Oversee the full billing lifecycle, from time entry through invoice generation, submission, and payment tracking
• Ensure accuracy, timeliness, and compliance with client billing guidelines and outside counsel requirements
• Manage high-volume e-billing operations across multiple vendor platforms
• Monitor billing performance metrics and identify opportunities to improve cycle times and reduce rejections

Collections Leadership

• Lead and develop the collections team, driving consistent follow-up on outstanding receivables
• Partner with attorneys and practice group leaders to implement effective collection strategies
• Analyze aging reports and proactively address delinquent accounts
• Establish and maintain a disciplined collections process across the firm

Process Improvement and Operations

• Evaluate and redesign billing and collections workflows to increase efficiency and scalability
• Identify root causes of delays, write-offs, and billing issues, and implement corrective actions
• Drive adoption of best practices across time entry, billing, and collections processes
• Leverage technology and automation to streamline operations and reduce manual effort

E-Billing and Systems Management

• Oversee all e-billing system activity, including setup, submissions, appeals, and troubleshooting
• Ensure compliance with client-specific billing requirements, including formats, approvals, and budgets
• Serve as the firm's subject matter expert for Aderant billing and accounts receivable functionality
• Maintain strong working knowledge of major e-billing platforms and evolving industry standards

Leadership and Team Development

• Manage, mentor, and develop a team of billing and collections professionals
• Foster a collaborative, accountable, and service-oriented culture
• Set clear performance expectations and provide ongoing coaching and feedback
• Ensure appropriate staffing and resource allocation to meet firm demands

Reporting and Strategic Insight

• Provide regular reporting and actionable insights to firm leadership on billing and collections performance
• Identify trends, risks, and opportunities impacting revenue realization
• Partner with firm leadership to develop strategies to reduce accounts receivable and improve cash flow
• Support firmwide financial initiatives and revenue goals

Qualifications

• Bachelor's degree required, finance, accounting, or related field preferred
• 8 to 12+ years of progressive experience in legal billing and collections, with leadership responsibility
• Demonstrated experience managing high-volume e-billing operations
• Strong hands-on experience with Aderant is required
• Deep knowledge of e-billing platforms and client billing guidelines
• Proven ability to lead teams and drive process improvement initiatives
• Strong analytical, problem-solving, and communication skills
• Ability to influence attorneys and leadership in a professional services environment

Agency / Search Firm Policy

No agencies, headhunters, executive search firms, or other third-party recruiters, please.

We are not accepting unsolicited candidate submissions for this position. Resumes, candidate profiles, blind inquiries, or candidate information submitted by any search firm, staffing agency, recruiter, or other third party without prior written authorization from the Firm's Human Resources Department will be considered unsolicited and will become the property of the Firm.

The Firm will not pay any fees, commissions, or other compensation related to unsolicited submissions, regardless of whether the candidate is ultimately hired. Any agency wishing to represent a candidate must obtain written approval from the Firm before making a submission. This policy applies to all candidate referrals, including blind submissions and inquiries intended to determine candidate interest or suitability.

The Benefits
We offer a comprehensive benefits package to employees. Our Benefits Administrator has over 20 years of experience in the legal field and is readily available to answer questions on any of the benefits offered:

Health Insurance
Dental Insurance
Paid Employee Life Insurance
Supplemental Life Insurance
Short- and Long-Term Disability Insurance
401(k) and Firm Match
Family and Medical Leave
Medical Flexible Spending Accounts
Domestic Partner Benefits
Vacation, Sick and Personal Time
Pre-Tax Transportation Benefit
Vision Insurance