Best Western

Director of Banquet Operation

Best Western • $75K — $95K *
New York, NY 10025In-Person
Hospitality & Recreation
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 3-5+ years in banquet/event leadership roles, preferably as an Assistant Director in large or luxury properties.
  • Strong knowledge of food and beverage standards, banquet setups, and safety regulations.
  • Demonstrated ability to lead and motivate teams, with excellent organizational and multitasking skills.
  • Experience with financial management, including cost controls and budgeting for banquet operations.
  • Proficiency in software such as MS Office and Event Management Platforms is beneficial.

Responsibilities

  • Meet or exceed guest satisfaction goals for Banquets and Catering.
  • Exemplify leadership in guest hospitality and service excellence.
  • Monitor and exceed budgeted goals for labor and beverage costs.
  • Lead and develop front-of-house staff through training, counseling, and performance reviews.
  • Ensure compliance with food handling and liquor laws while maintaining high service quality standards.
  • Recruit and retain a passionate service team committed to exceeding guest expectations.
  • Conduct regular audits of banquet operations to assess quality of products and services.

Benefits

  • Opportunity to be a key leader in a high-volume banquet operation.
  • Engagement with a dynamic catering sales and culinary team.
  • Hands-on training and professional development in hotel management.
  • Respect for work-life balance despite required night and weekend shifts.
  • Supportive company culture fostering staff retention and development.
Full Job Description
Compensation Type

Yearly

Location

Overview

The Director of Banquets is responsible for coordinating, supervising and directing all aspects of the hotel's and off site banquet operations, while maintaining a profitable operation and high quality products and service levels. They are expected to share ideas to promote business; reduce associate turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Responsibilities

  • Meet or exceed GSS goals for Banquets and Catering.
  • Display leadership in guest hospitality, exemplify excellent service and guest experience.
  • Exceed budgeted goals (labor and beverage costs).
  • Lead all FOH staff (training, counseling, disciplining, terminating and performance reviews).
  • Inspire and establish a consistent understanding of company core culture.
  • Ensure compliance with all applicable standards, laws/regulations, compliance with food handling/sanitation standards and local, state and Federal liquor laws.
  • Recruit and retain a service team that is passionate about their craft, respectful of others and genuinely committed to exceeding guest expectations.
  • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
  • Partner with Catering Sales team and Culinary team to ensure that the Banquets & Catering Operations Team is set up for success.
  • Perform internal audits of Banquets & Catering (assess quality of products & services)
  • Monitor labor and beverage cost and highlight any anomalies.
  • Conduct monthly operational supply inventory and assist with month-end processes.
  • Conduct monhtly FOH team 1x1s.
  • Ensure maintenance of 100% Banquets and Catering equipment.
  • Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.


Qualifications

  • 3-5+ years in banquet/event leadership roles with prior experience as a Assistant Director, or similar in large/"high-volume" or luxury properties.
  • Strong F&B & banquet service standards; knowledge of banquet setups (room layouts, table service styles, service etiquette), cost controls, budgeting, staff supervision & training; safety / health / liquor regulation knowledge. Some roles prefer experience with certain software (MS Office, Event Management Platforms) and ability to coordinate with other hotel departments (culinary, sales, operations).
  • Ability to lead teams, train & motivate staff; excellent communication (verbal & written); strong organizational & multitasking ability; guest service orientation; sometimes experience handling client/vendor relationships.
  • Willingness to work nights, weekends, holidays; able to handle high pressure, last-minute changes.

About Best Western

Best Western International, Inc. is a hotel chain with over 4,700 hotels in over 100 countries. The chain, with its corporate headquarters in Phoenix, Arizona, operates 17 brands of hotels, each suited to different market segments. Best Western has a long history dating back to 1946 when it was founded by M.K. Guertin. The company has grown to become one of the largest hotel chains in the world. Best Western is known for its commitment to providing quality accommodations and exceptional customer service. The company has won numerous awards for its hotels and its loyalty program, Best Western Rewards.
Learn more about Best Western
Size
4,381 employees
Market Cap
$45.2 million
Industry
Hospitality & Recreation
Net Income
-$2 billion
5 Year Trend
+5.3%
Revenue
$31.8 billion
NASDAQ
BEST
* Ladders Estimates

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