5+ years of progressive leadership experience in marina or resort operations, with 2-3 years in a senior management role preferred.
Proven success in managing P&L, budgets, and revenue streams in luxury hospitality.
Experience in group recreation and team-building activities is strongly preferred.
Strong programming background with a focus on enhancing guest satisfaction through curated experiences.
Knowledge of aquatic facility life safety and risk management best practices is preferred.
Exceptional leadership and communication skills with a focus on guest relations.
Ability to navigate both strategic and operational responsibilities in a dynamic resort environment.
Bachelor's degree in a related field preferred; equivalent experience is acceptable.
Relevant certifications such as CPR/First Aid or Certified Marina Manager are strongly preferred.
Responsibilities
Lead and oversee the Activities & Marina department, including the marina and new water park operations.
Develop and implement annual operating plans and budgets for all activities and experiences.
Drive revenue through activities such as slip occupancy, special events, and water park admissions.
Curate and improve a diverse range of recreational activities and programs.
Monitor and enhance guest satisfaction through feedback and performance assessment.
Collaborate with Sales on preselling tailored packages for groups and events.
Ensure comprehensive life safety and risk protocols are established and enforced for the water park and marina.
Benefits
Health, dental, and vision insurance (eligibility based on hours worked)
401(k) with company match
Paid time off and holidays
Employee discounts on resort accommodations, dining, and activities
Professional development and training opportunities
Employee recognition programs
Complimentary meals (based on position)
Supportive, team-oriented work environment in beautiful Florida Keys resort setting
Full Job Description
Strategic Leadership & Department Oversight
Lead the combined Activities & Marina department, including the marina, recreational programming, and the new water park.
Own the overall performance of marina operations (through the Marina Manager), activities, and water park experiences.
Develop and execute annual operating plans, budgets, and forecasts for Activities, Marina, and the water park.
Drive revenue growth through slip occupancy, fuel sales, activities packages, charters, special events, water park admissions/packages, and ancillary offerings.
Design, implement, and continuously improve a diverse calendar of recreational activities, water sports, family programs, special events, and experiential offerings.
Program and curate high-quality guest experiences that align with Hawks Cay's luxury island lifestyle and brand standards.
Ensure seamless integration of marina, activities, and water park offerings as a cohesive resort amenity.
Monitor guest satisfaction and feedback; implement improvements that elevate the overall waterfront, activities, and water park experience.
Group Business, Team Building & Preselling
Lead and support group recreation and team-building activities for corporate, association, and social groups.
Collaborate with Sales and Catering on the preselling of activities, marina services, water park experiences, and customized team-building or recreational packages.
Develop and deliver group-focused recreation and team-building programs that enhance the overall group experience and drive incremental revenue.
Water Park Operations & Life Safety / Risk Management
Provide overall leadership and accountability for the new water park, including the two 40-foot slides and all related attractions and amenities.
Establish and enforce comprehensive life safety and risk management protocols for the water park, marina, and all recreational activities.
Ensure full compliance with all applicable safety regulations, industry standards, and resort policies related to aquatic operations, slide operations, guest supervision, and emergency response.
Oversee staff training, certification, and ongoing competency in life safety, emergency procedures, and risk mitigation.
Partner with Engineering, Security, and resort leadership on maintenance, inspections, and continuous improvement of safety systems and procedures.
Marina Leadership
Provide high-level direction and accountability for marina operations, safety, compliance, and guest service standards through the Marina Manager.
Oversee capital planning, major maintenance projects, and long-term marina asset management in partnership with Engineering and resort leadership.
Ensure the marina operates as a profit center while maintaining the highest safety and environmental standards.
Team Development & Cross-Functional Collaboration
Recruit, develop, and lead the Marina Manager and Activities/Water Park leadership team; build a high-performing, service-oriented culture.
Collaborate closely with Rooms, Food & Beverage, Sales, Catering, and Engineering to deliver a coordinated guest and group experience.
Represent the department in resort leadership meetings and contribute to broader operational and guest satisfaction initiatives.
Compliance, Safety & Administration
Ensure full compliance with all applicable maritime, aquatic, safety, environmental, and labor regulations.
Oversee training programs related to safety, guest service, and operational excellence across all areas of responsibility.
Perform other duties as assigned by the General Manager.
Qualifications
5+ years of progressive leadership experience in marina operations, resort recreation/activities, aquatic facilities, or a combination of these, with at least 2-3 years in a director or senior management capacity preferred.
Demonstrated success managing P&L, budgets, and revenue-generating amenities in a luxury resort or hospitality environment.
Experience with group recreation, team-building programs, and preselling activities or packages strongly preferred.
Strong background in programming and curating guest experiences, with proven ability to elevate guest satisfaction.
Knowledge of life safety and risk management best practices for aquatic facilities and water parks (including high slides) preferred.
Exceptional leadership, communication, and guest relations skills.
Ability to balance strategic thinking with operational accountability in a fast-paced resort setting.
Bachelor's degree in Hospitality, Recreation Management, Marine Studies, or related field preferred; equivalent experience considered.
