Norman Regional Hospital

Director of Access Services

Norman Regional Hospital • $100K — $120K *
Norman, OK 73072In-Person
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a healthcare-related field; master's preferred.
  • 7-10 years of progressive healthcare leadership experience.
  • Minimum 5 years in leadership roles within Patient Access, Registration, or Scheduling.
  • Experience managing multi-site healthcare operations.
  • Familiarity with EMR systems like Meditech, Epic, or Cerner is a plus.

Responsibilities

  • Direct centralized scheduling operations across all departments.
  • Develop standardized workflows and ensure timely patient access.
  • Lead strategic planning and operational improvements within the department.
  • Oversee accurate patient registration and financial counseling processes.
  • Establish KPIs and drive continuous quality improvement initiatives.

Benefits

  • Comprehensive health and wellness programs.
  • Professional development opportunities.
  • Flexible work arrangements.
  • Retirement savings plans with employer matching.
  • Supportive corporate culture promoting teamwork.
Full Job Description
Job Summary

Essential Job Functions

Operational Leadership
  • Direct all centralized scheduling operations.
  • Direct inpatient, outpatient, emergency department, and ancillary registration functions.
  • Develop standardized workflows across all facilities.
  • Ensure timely patient access services that support clinical operations.
  • Lead departmental strategic planning and operational improvement initiatives.
  • Manage departmental budgets and productivity targets.
  • Monitor staffing models and adjust resources based upon patient volumes.


Patient Access & Scheduling
  • Ensure accurate scheduling of hospital, outpatient, imaging, laboratory, rehabilitation, surgery, and specialty services.
  • Standardize scheduling protocols throughout the health system.
  • Reduce scheduling errors and appointment delays.
  • Improve patient access through process redesign and technology.
  • Oversee referral management processes where applicable.


Registration Operations
  • Ensure accurate patient identification.
  • Maintain demographic accuracy.
  • Improve insurance verification processes.
  • Oversee financial counseling and point-of-service collections.
  • Monitor consent completion.
  • Ensure compliance with regulatory registration requirements.
  • Improve first-pass registration accuracy.


Financial Stewardship
  • Improve clean claim performance through registration accuracy.
  • Reduce registration-related denials.
  • Monitor authorization completion.
  • Improve upfront collections.
  • Support Revenue Cycle initiatives.
  • Participate in annual budget development.


Quality & Performance Improvement
  • Establish departmental KPIs.
  • Utilize Lean, Six Sigma, or similar improvement methodologies.
  • Monitor operational dashboards.
  • Implement corrective action plans.
  • Drive continuous improvement initiatives.


Leadership
  • Recruit, hire, develop, and retain leaders and staff.
  • Conduct performance evaluations.
  • Develop succession plans.
  • Foster employee engagement.
  • Promote teamwork across departments.
  • Lead departmental meetings.
  • Mentor supervisors and managers.


Regulatory Compliance
  • Ensure compliance with:
    • CMS Conditions of Participation
    • HIPAA
    • EMTALA registration requirements
    • Medicare and Medicaid regulations
    • Commercial payer requirements
    • Hospital policies
    • Joint Commission standards


Collaboration
  • Works closely with:
    • Revenue Cycle
    • Case Management
    • Emergency Department
    • Surgery
    • Imaging
    • Laboratory
    • Rehabilitation Services
    • Information Technology
    • Physician Practices
    • Compliance
    • Finance
    • Nursing Leadership


Decision Making Authority
  • Authorized to:
    • Develop departmental policies.
    • Recommend staffing changes.
    • Approve scheduling workflows.
    • Manage departmental budgets.
    • Approve operational process improvements.
    • Recommend technology enhancements.
    • Escalate operational issues to executive leadership.

Qualifications

Qualifications

Education
  • Bachelor's degree in Healthcare Administration, Business Administration, Health Information Management, Nursing, or related healthcare field. Master's degree preferred.

Experience
  • Required:
    • 7-10 years progressive healthcare leadership experience.
    • Minimum 5 years leadership within Patient Access, Registration, Scheduling, Revenue Cycle, or related operations.
    • Experience leading multi-site healthcare operations.
  • Preferred:
    • Health system experience.
    • Meditech, Epic, Cerner, or similar EMR experience.
    • Experience leading centralized scheduling operations.

Knowledge & Skills
  • Patient Access operations
  • Hospital registration
  • Centralized scheduling
  • Insurance verification
  • Prior authorizations
  • Revenue Cycle fundamentals
  • Patient experience improvement
  • Budget management
  • Workforce planning
  • Process improvement methodologies
  • Data analytics
  • Change management
  • Regulatory compliance
  • Conflict resolution
  • Strategic planning

About Norman Regional Hospital

Norman Regional Hospital is a healthcare provider that offers a range of medical services to patients in Norman, Oklahoma and the surrounding areas. The hospital has over 300 physicians and 2000 employees, and provides services such as emergency care, surgery, cancer treatment, and women's health. Norman Regional Hospital was founded in 1946 and is a non-profit organization.
Learn more about Norman Regional Hospital
Size
2,000 employees
Industry
Healthcare
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Norman Regional Hospital

More Healthcare Jobs

Find similar Director of Access Services jobs:

NationwideNorman, OK