Director, Multi-Dwelling Units

Mediacom Communications

$80K — $116K *
Real Estate & Construction
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in related field or equivalent experience.
  • 5 years of outside sales experience, preferably B2B, or 5 years in property management or MDUs.
  • Strong written and oral communication skills.
  • Proven ability to motivate and influence stakeholders.
  • Willingness to travel frequently (up to 50%), including overnight stays.
  • Proficiency in Microsoft Office Suite.
  • Ability to thrive in a fast-paced environment.

Responsibilities

  • Achieve sales goals by collaborating with business leadership and Sales Managers.
  • Support the PCAM team in achieving revenue and margin goals across regions.
  • Develop and maintain business relationships with community owners and managers.
  • Prepare and propose Residential Bulk contracts to potential clients.
  • Conduct regular meetings with staff to discuss sales performance and expectations.
  • Ensure excellent customer service is provided post-sale.
  • Address customer concerns with individual PCAMs as they arise.
  • Assist in the recruitment, training, and coaching of PCAMs to meet sales targets.
  • Maintain records for timely renegotiation of subscription rates with Bulk customers.
  • Utilize CRM software for tracking leads and account management.
  • Share reporting to meet business objectives and enhance efficiency.

Benefits

  • Health, vision, and dental insurance.
  • Paid vacation, holidays, and flexible paid time off.
  • 401K with a generous company match.
  • Employee discounts on Mediacom services and reimbursements where services are not available.
  • Education enrichment benefits up to $5,000 annually for qualified employees.
  • Training and professional development opportunities.
  • Potential for monthly bonuses or commission.
  • Wellness program for employees.
  • Flexible and relevant benefits package.
Full Job Description
Position: Director, Multi-Dwelling Units

Position Overview:

As the Director, Multi-Dwelling Units (MDUs), you will be responsible for overall sales and relationship management with property owners, developers and HOAs in MDU and private residential communities, whether on a bulk- or non-bulk contracted basis. Responsible for assisting Premier Communities Account Managers (PCAMs) with service penetration and meeting their revenue goals in residential communities, as well as market analysis and strategy.

Company Benefits:

Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
  • Health, vision, and dental insurance!
  • Paid vacation, holidays and flex paid time off!
  • 401K with generous company match!
  • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
  • Education Enrichment up to $5,000 per year for qualified employees!
  • Training and professional development!
  • Monthly bonus/commission potential!
  • Employee Wellness Program!
  • And much more!


Position Responsibilities:
  • Achieve business sales goals by working with Mediacom Business leadership, Sales Manager, PCAMs, as well as Account Executives.
  • Assist PCAM team in all geographical areas to meet/exceed quarterly and yearly Residential Build Revenue and margin goals.
  • Develop and cultivate effective business relationships with residential community owners and managers to ensure Mediacom Business is the provider of choice to their residents.
  • Prepare and initiate proposals to Residential Bulk prospects.
  • Conduct regular individual and group meetings with assigned staff to communicate and provide feedback on sales/performance results, reinforce expectations, and address questions and concerns.
  • Ensure that PCAM team is giving all accounts acquired the best possible customer service after the sale is made.
  • Work with individual PCAMs to resolve any customer concerns that occur during the term of the service agreement.
  • Work with Sales Management team to interview, hire, train, and coach assigned PCAMs as needed to attain budgeted sales activity.
  • Compile and examine all Residential Bulk account records in assigned area to assure timely renegotiation to subscription rates and maintain ongoing relationship with Residential Bulk customers.
  • Utilize CRM/Sales Management software on a daily basis for documenting and the management of leads through account deployment, as well as ensuring all PCAM team is utilizing.
  • Maintains and shares the appropriate reporting to manage the business, meet objectives and maximize efficiency.
  • Requires regular attendance to report to work per assigned work schedule.
  • Performs other functions as assigned.


Position Requirements:
  • Bachelor's degree in related field, or equivalent combination of education and experience.
  • Must possess excellent written and oral communication skills.
  • Five years outside sales experience preferably business to business, or five years' experience in property management, or working with MDU (multiple dwelling units) or Home Owners' Associations, or a combination of sales and property management.
  • Demonstrated ability to motivate and influence both internally and externally.
  • Ability to travel frequently (up to 50%) including overnight to other locations as necessary.
  • Must be proficient in Microsoft Office Suite.
  • Ability to work in a fast-paced environment.
  • Valid driver's license and satisfactory driving record required.


Disclaimer: he salary range for this position is $80,000 - $116,000. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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