Job DescriptionThe Director, Clinical Operations is responsible for organizing, directing, and overseeing all aspects of care delivery, care planning, hospital/partnership management and the achievement of key performance metrics for a geographic area or service line. In addition, the Director oversees the daily operations as well as clinical processes and procedures across the assigned multiple outpatient sites of the Cedars-Sinai Medical Network. This role is responsible for management of operational programs and services, financial oversight and staff management. Serves as liaison with the local hospital leadership teams, medical staff, ancillary departments and other personnel to ensure patient advocacy. This position works collaboratively with the operational management team to ensure optimal clinical operations with a lens on clinical quality and patient safety, and the efficient and effective functioning of clinical processes across specialties and programs. The Director plays an important role in the development and evaluation of new models of care and the establishment of new specialties, procedures and practice sites and well as being responsible for ensuring high quality care across the continuum of care.
Responsibilities- Direct and oversee the clinical operations and management of the CSMN owned and operated medical clinics ensuring efficient operations, while maintaining a high level of service and maximizing productivity and overall performance.
- Plans, coordinates, implements and monitors projects and initiatives relating to operations, and ensures they are consistent with strategic mission.
- In collaboration with operational and medical leadership, establishes effective patient care processes and workflows. Develops and supports policies and procedures that support the provision of quality and timely patient care services
- Maintains appropriate quality control programs and partners proactively with risk, quality, safety and clinical operations leadership to ensure continuous monitoring and improvement in provision of clinical and ancillary services, and infection prevention.
- Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains clinical staff compliance with health system and Foundation policies, procedures and protocols.
- Understands and supports the business requirements and fiscal structure, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements.
- Proactively manages change, including the transitions into new clinical spaces or the implementation of new programs.
- Assumes fiscal responsibility for the geographic area and managed clinics, including budget preparation, expense control and revenue enhancement. In collaboration with Executive management and operational team, develops business and operations plans for assigned areas, programs and services
- Directs the coordination/integration of outpatient services between the hospital, clinical departments and across the continuum of care and directs the continuous improvement of all clinical practices, services and operations by design and implementation of systems, processes and methods to evaluate and improve patient care.
- Assists the Vice President, Operations in the development, coordination and implementation of the geographic area budget, business plans and operational activities including clinician/ops review to drive clinical and financial performance
- Manages relevant hospital partnerships and act as single point liaison to the hospital leadership team including ongoing participation in senior management meetings
- Works closely with central departments to ensure that issues impacting the geography that involve central departments are resolved effectively and timely. Partners with service line leadership to promote best practices and standards.
- Participates in community relations activities to enhance the image and reputation of the organization. May represent the organization in activities involving leaders in business, government, labor, the community at large, health plan members and health care providers in the IPA.
- In partnership with the Strategy Department and Business Development develop and executes market growth strategies for the geography including acquisitions. This includes evaluating opportunities, making recommendations, and overseeing the implementation of new clinics and changes to existing services.
QualificationsEducation
- High School Diploma/GED - minimum
- Bachelor's Degree For Oncology Practices - Healthcare Administration, Public Health, Business Administration, Science in Nursing, and/or related. - minimum
- Master's Degree For Office of Care Transitions -Care At Home Program, Healthcare Administration, Public Health, Business Administration, Science in Nursing, and or related. - preferred
- Assoc. Degree/College Diploma For Ambulatory Surgery Centers (ASCs) - Nursing or healthcare related field - minimum
Experience
- 2 years Oncology inpatient or ambulatory experience. - preferred
- 7 years Leadership in healthcare industry. Ambulatory /medical office experience, preferably in a multi-specialty medical group setting, previous medical office management preferred. Billing experience advantageous. - minimum
- 3 years For Office of Care Transitions Care at Home Program - Must have Inpatient/acute care operations experience. - minimum
- 5 years For Office of Care Transitions Care at Home Program - Must have leadership/management experience in a healthcare delivery system, specifically, in an inpatient/acute care setting with clinical operations oversight. Clinical qualifications and/or home-based care experience is advantageous. - minimum
- 5 years For Ambulatory Surgery Centers (ASCs) - Experience working in an Ambulatory Surgery Center - minimum
