UCLA Health

Director, Access Strategy and Operations- Patient Access Organization

UCLA Health • $88K — $190K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in healthcare operations or strategy roles
  • Demonstrated expertise in patient access or healthcare delivery systems
  • Strong analytical skills with a focus on performance metrics
  • Proven leadership abilities in managing cross-functional teams
  • Excellent communication and collaboration skills
  • Experience with process improvement methodologies
  • Ability to navigate complex, matrixed organizational structures

Responsibilities

  • Lead execution of complex initiatives related to patient access
  • Ensure alignment and coordination across access functions
  • Audit quality and outcomes of patient access operations
  • Establish and maintain structured operational processes
  • Facilitate cross-functional initiatives to drive performance
  • Identify risks and gaps in access strategy and operations
  • Support leadership in delivering high-quality patient access results

Benefits

  • Comprehensive health and wellness programs
  • Professional development opportunities
  • Collaborative and innovative workplace culture
  • Work-life balance initiatives
  • Access to a network of industry professionals
Full Job Description
The Director, Access Strategy and Operations, serves as a strategic and operational partner to the Senior Director of Patient Access, providing enterprise-level support to advance performance, accountability, and transformation across the Patient Access Organization. This role strengthens initiative governance, execution tracking, and leadership alignment across centralized scheduling, referral intake, capacity management, and access optimization functions. The Director, Access Strategy and Operations, is responsible for driving execution of complex initiatives, ensuring alignment across access functions, auditing quality and outcomes, and enabling leaders to deliver consistent, high-quality results at scale. This role establishes structured operating cadence, audits work products for quality and readiness, coordinates cross-functional initiatives, and ensures timely delivery of strategic priorities across a complex, matrixed health system environment. Operating with significant autonomy and influence, this individual acts as an integrator, connecting strategy to execution, surfacing risks and gaps, and ensuring priorities move forward on time and with rigor. The role partners closely with the Patient Access Organization Directors, Administrators, Supervisors, and Access Performance Coaches, as well as cross-disciplinary stakeholders across the health system, to improve the end-to-end patient access journey. Annual salary: $ 88,900-$190,300

About UCLA Health

UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
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