Job Description:

At Airbus Helicopters, Inc., we don’t just build world-class aircraft—we keep them in the skies. We are seeking an exceptional, high-impact leader to step into the pivotal role of Directorof Material Support & Logistics (MS&L).

Positioned at the absolute center of our North American Support and Services Organization, you will head the material management powerhouse that services 800+ U.S. customers and a fleet of over 2,000 aircraft. This isn’t just a logistics role; it is a high-visibility, executive-facing position driving $200M in annual turnover and leading a dedicated team of 25+ supply chain and customer service professionals.

If you thrive where high-stakes crisis management meets long-term operational strategy, and you have the aviation acumen to back it up, this is your opportunity to make a global impact with an industry leader.

Meet The Team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

Your Challenges:

Performance Management:  30%

• Oversees logistics matters, incl. customers orders, repairs orders management, inventory management and repair forecast. 

• Accountable for OTR5 and OTR6 results, ensuring the required drumbeat and coordination with involved stakeholders

• Build customer reports; adapt a clear, simple and efficient mode of communication.  

• Collaborate with the Business & Programs Office on Customer concerns, especially before Customer visits.

• Understand and resolve the Customer’s top issues with urgency.

• Create collaborative action plans and present status on action closure.

• Primary interface with AH MS&L Customer Material Management teams for material flows and planning.

• Define the strategy to address recurrent material issues, concerns and complaints.

• Monitor material performance (incl. spares, MRO, AOG and tooling).

• Lead periodic material performance reviews.

• Maintain operating budget (OPEX) within authorized funding and has responsibility for meeting group KPIs

• Direct efforts to ensure customer support material requirements are identified, proposed, contracted and delivered in accordance with contract requirements and customer expectations

• Coordinate and execute contractual obligations with Airbus Helicopters counterparts in Europe;

• Manage financial aspects of spares and repairs business to include daily product exchanges, approval refunds, and coordinate returns;

• Support the testing, implementation or enhancement of Airbus’ Customer Relationship Management (CRM) system for improvements or modifications designed to improve customer experience or help AHI meet OTR and revenue targets;

• Oversee and control Warranty adjudication and update process and tools as required

• Oversee repair catalogs and associated conditions

• Oversee the flow of repair orders and associated status updates

• Oversee the pool dimensioning and pool health, including core units management

• Support the extension of SalesForce to streamline the above-listed activities and get harmonized with AH Group when applicable

Strategy, Forecasting and Standards:  30%

• Propose, plan and deploy overall Regional Support Strategy in accordance with customer needs,  regional adaptation of Top Company Objectives (TCO’s), and within the guidelines of the Operating Plan (OP) and Financial Forecast (FC); 

• Provide guidance for Customer Material Management team to achieve the following Goals:

  • On Time to Request (OTR);

  • AOG Metric targets;

  • Additional goals per customer as required 

• Deploy standards, means and tools to ensure service levels are met

• Ensure effective training for IM tools and operational means, tools and standards in accordance with local regulations.

Metrics, Analysis and Reporting:  30%

• Prepare reports and briefings to support MS&L performance and problem resolution.

• Communicate key performance metrics and recommendations for mutual benefit.

• Develop and maintain monthly MS&L KPI’s and Dashboard based on departmental and company goals designed to meet Financial / OP (Operating Plan) and OTR Targets;

• Report KPI/metrics to AHI Executive team and AH Headquarters in support of OTR goals as required for Airbus’ Global Top Company Objectives (TCO);

• Adapt customer price lists and catalog to regional context (incoterm, customs rules…)

Operations & Organizational Development:  10%

• Provide strategic direction and leadership of MS&L Team , which inputs / manages orders for standard (time and material), Airbus HCare Parts by the Hour (PBH) and Repair/Exchange component orders (Dynamic components, Blades, equipment, etc.);

• Support daily AOG meetings, which may include elevation to AOG teams at Headquarters and AHI Executive leadership to expedite and manage logistics.

• Maintain adequate resources to perform activity locally: recruitment, local workload, local capacity balancing etc.

• Establish and implement MS&L training programs, to include on-boarding new hires and continued development of experienced team members

• Ensure performance metrics are met, such as Quality, Schedule Adherence, After Call Work, Service Levels, Customer Satisfaction, and other performance metrics;

• Provide coaching and feedback to team members, including the development of formal corrective action plans;

• Work as a team in close  coordination with other members of the Customer Support Organization to provide business solutions that meet the operational needs of our customers;

Your Boarding Pass:

Education:

Required

• BS degree, preferably in Business or Engineering or equivalent experience.

• Twelve (12) + years’ experience in repairs, logistics, and customer service, or related field, or equivalent experience

• Business, logistics and supply management, customer service 

• Familiar with Aviation Maintenance methods and practices and technical publications

• Work independently, Organized, Purchasing knowledge, Repair knowledge, Work as a team player 

• Expert knowledge of SAP Customer Support module and functionality, including Order Book management, order release methods, shipping tracking module/software and order credit processing;

• Strong knowledge of aircraft parts/aviation equipment, to include understanding of repairs, exchanges and Parts by the Hour based programs;

• Strong understanding of international and domestic air and surface Logistics, to include AOG and Counter to Counter expectations;

• Requires some ITAR spares delivery logistics knowledge;

• Expert with Microsoft Office Suite and Google Workspace;

• Strong process improvement skills;

• Strong SAP product specific training and team development skills;

• Strong communication skills, both verbal and written;

• Conflict Management skills.

• Must have excellent verbal, written and computer skills and must have proven management ability with strong business ethics 

• Must have excellent boardroom skills. Must be be well organized and have good time management skills

Preferred Education/Skills:

• Master’s Degree

• 6 years’ experience in the helicopter/aviation industry

• 10 years’ experience in repairs management, programs execution, logistics, customer service or related field at least 7 of which must be within the helicopter/aviation industry

• 15 years of combined experience in at least one of the following areas of specialization: Customer Service, Sales, Program Management, and/or E-commerce 

• 4 years of experience in continuous improvement projects

• Demonstrated aviation product knowledge

• Former or current A&P License

• Training in Six Sigma

• Six Sigma Certification;

Travel Required: 

• 10% - 15% Domestic and International

Citizenship: 

• US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

Physical Requirements:  

• Onsite or remote:  100% Onsite

• Vision: Employee’s specific vision abilities required by the job 100% of the time include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Hearing: Employees must be able to hear 100% of the time in the performance of their job to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.

• Speaking:  Employees must be able to speak 100% of the time in the performance of their job in conversations and meetings, deliver information and participate in communications.

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment. 

• Carrying: Employees must be able to carry for 10% of the time in the performance of their job on a monthly basis, lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. 

• Lifting:  Employees must be able to for 5% of the time in the performance of their job on a monthly basis, lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.

• Pushing / Pulling:  On rare occasions such as 1 to 2% of the time on a monthly basis, employees must be able to push and pull small office furniture and some equipment and tools. 

• Sitting:  able to sit for long periods of time in meetings, working on the computer. 

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: As a daily occurrence for 10% of their time on a monthly basis, employees must be able to stand for discussions in offices or on the production floor. 

• Travel:  able to travel independently and at short notice for 10% for their time on an annual basis.

• Walking (include routine walking such as to a shared printer to retrieve documents):  As a daily occurrence for 10% of their time in the performance of their job on a monthly basis be able to walk through office and production areas including uneven surfaces.

• Personal Protective Equipment requ