Director - Master Data Management (MDM)

Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or higher degree in Computer Science, Engineering, or related field.
  • 10+ years of progressive experience in enterprise data and analytics, with leadership responsibility for complex data platforms.
  • Demonstrated experience leading MDM, data engineering, and data quality teams.
  • Strong working knowledge of Informatica MDM and platform upgrade strategy.
  • In-depth understanding of Azure cloud data platforms and Databricks-based data processing.
  • Strong executive communication and stakeholder management skills.
  • Experience operating in regulated financial services environments.

Responsibilities

  • Provide end-to-end leadership for Global Party Management (GPM), MetLife's enterprise MDM platform.
  • Ensure platform stability, availability, performance, and data integrity for business processes.
  • Establish and enforce operational rigor, including SLAs and incident management.
  • Set strategic direction for mastering logic, such as identity resolution and hierarchy management.
  • Drive initiatives to reduce external dependencies through native MDM capabilities.
  • Partner with governance teams to embed data quality controls.
  • Lead and develop cross-functional teams across MDM and data engineering.

Benefits

  • Comprehensive health plan including medical, dental, and vision coverage.
  • Company-paid life insurance and legal services.
  • Retirement pension and 401(k) with employer match.
  • Paid time off, holidays, and volunteer time off.
  • Tuition assistance and support for families through various programs.
Full Job Description
Description and Requirements

The Opportunity

The position sits within the Data & Analytics (D&A) organization supporting MetLife's U.S. Business. MetLife is seeking an experienced Leader to provide strategic leadership and operational ownership for enterprise Master Data Management (MDM).

This role is accountable for the stability, accuracy, and integrity of Global Party Management (GPM), MetLife's enterprise MDM platform serving all MetLife products, while shaping and governing Azure cloud data engineering and Databricks enablement for enterprise data assets. The Leader partners with architecture and platform teams to ensure secure-by-design, scalable integration patterns and sustainable operational performance across MDM and product-aligned data platforms.

The role balances run-the-business excellence with modernization readiness, partnering closely with enterprise transformation initiatives to influence future-state architecture and capabilities. This is a leadership position with strong technical expectations; while not an individual contributor, the Leader brings deep working knowledge of MDM, data engineering, cloud data platforms, and Databricks-based processing to enable informed decision-making, architectural oversight, and credibility with senior engineers and architects.

Key Responsibilities

Enterprise MDM Platform Leadership (GPM)
* Provide end-to-end leadership and accountability for Global Party Management (GPM), MetLife's enterprise MDM platform supporting all lines of business.
* Ensure platform stability, availability, performance, and data integrity for mission-critical business and regulatory processes.
* Establish and enforce operational rigor, including SLAs, incident management, root-cause analysis, and resiliency standards.
* Own technology currency and upgrade strategy, including Informatica 10.5 readiness and forward roadmap, in partnership with vendors and enterprise technology teams.

Master Data Engineering & Identity Resolution Leadership
* Set strategic direction and provide oversight for mastering logic, including match, merge, survivorship, identity resolution, and hierarchy management.
* Ensure leadership teams maintain deep understanding of end-to-end data flows spanning: Source systems of record (SORs), Third-party data providers, Ingestion pipelines, MDM mastering layers, APIs and cloud-based analytical consumers
* Drive initiatives to reduce external mastering dependencies through adoption of native MDM and AI-assisted match & merge capabilities.
* Ensure mastering decisions are consistent, explainable, and aligned with business, risk, and compliance requirements.

Data Governance, Quality & Compliance
* Partner with governance and stewardship teams to ensure data quality controls are embedded upstream and enforced consistently.
* Define and track data quality, accuracy, and confidence metrics across mastered and analytical datasets.
* Ensure compliance with privacy, security, and regulatory requirements across MDM data platforms.
* Support audit readiness through clear lineage, documentation, and control frameworks.

Leadership & Stakeholder Engagement
* Lead and develop cross-functional teams, including managers and senior technologists across MDM, data engineering, and data quality.
* Serve as a trusted data and technology leader for business, technology, and architecture stakeholders.
* Communicate complex data and platform topics in clear, executive-ready language.
* Foster a culture of accountability, technical rigor, and continuous improvement.

Required Qualifications

* Bachelor's or higher degree in Computer Science, Engineering, or related field.
* 10+ years of progressive experience in enterprise data and analytics, with leadership responsibility for complex data platforms.
* Demonstrated experience leading MDM, data engineering, and data quality teams.

* Strong working knowledge of:
* Informatica MDM and platform upgrade strategy
* Master data concepts including match & merge, survivorship, and identity resolution
* Azure cloud data platforms and Databricks-based data processing

* Proven ability to lead high-availability, production-grade platforms.
* Strong executive communication and stakeholder management skills.
* Experience operating in regulated financial services environments.

Preferred Qualifications

* Experience supporting large-scale MDM or data platform modernization initiatives.
* Familiarity with Informatica or similar Cloud MDM and native AI/ML-enabled match and merge capabilities.
* Working knowledge of enterprise analytics and reporting platforms, including the creation and maintenance of standard and ad-hoc reporting solutions (e.g., Tableau, Power BI).
* Experience operating within modern data ecosystems, including Hadoop-based platforms, and cloud-native data processing frameworks.
* Experience leading or governing data platforms built on Microsoft Azure, including Databricks-based data engineering and analytics environments, within large, regulated enterprises.
* Knowledge of HIPAA and other relevant consumer data regulations.
* Insurance, retirement, or financial services domain experience.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $142,100 - $212,750 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife Services and Solutions, LLC

MetLife Services and Solutions, LLC Careers

Joining MetLife Services and Solutions, LLC presents an unparalleled opportunity to advance one's career with a leader in global insurance services. This company stands out as a beacon of innovation, leadership, and professional growth.

Explore Job Opportunities

MetLife Services and Solutions, LLC offers a variety of job opportunities that cater to diverse skill sets and career aspirations. From entry-level positions to senior leadership roles, the company is committed to fostering a culture of growth and learning.

Internship Programs

Internships at MetLife Services and Solutions, LLC are designed to provide hands-on experience in a dynamic environment. Interns gain valuable industry knowledge while contributing to meaningful projects, enhancing both their resumes and professional networks.

Benefits and Culture

The benefits at MetLife Services and Solutions, LLC go beyond the standard employment package. Employees enjoy comprehensive health benefits, diversity training, and programs aimed at personal and professional development. The company culture promotes inclusivity and values each team member's contribution towards collective goals.

Professional Growth and Development

MetLife Services and Solutions, LLC is dedicated to the continuous professional growth of its employees. Through leadership training, skills development workshops, and career advancement opportunities, employees are equipped to meet their professional goals.

Innovation and Leadership

At the intersection of technology and insurance, MetLife Services and Solutions, LLC leads with innovative solutions that redefine industry standards. The leadership is committed to maintaining a climate where novel ideas and strategic thinking are at the forefront of business operations.

Hiring Process

The hiring process at MetLife Services and Solutions, LLC is designed to identify and attract talent aligned with the company’s core values and business objectives. Candidates undergo a thorough interview process ensuring that both the company and the potential employees are set for mutual success.

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MetLife Services and Solutions, LLC encourages networking within the industry, providing employees with opportunities to connect with leaders and peers alike. Such interactions are pivotal for career advancement and professional development within the company.

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