Develop integrated marketing programs for pipeline growth
Lead demand generation across multiple marketing channels
Enhance NQX's market positioning with refined messaging
Create sales tools and content for business development
Monitor trends and competitive landscapes for growth insights
Benefits
Opportunity for career advancement in a recognized Canadian organization
Close collaboration with executive leadership in a dynamic environment
High visibility and impact on business outcomes
Contribute to the innovative field of customer experience through AI and human engagement
Full Job Description
As Director, Growth Marketing, you will help accelerate growth, strengthen market positioning, and bring NQX's vision to life as we evolve from a trusted contact centre provider to a next generation customer experience partner.
The Opportunity
This is a growth-focused role centred on demand generation, sales enablement, and go-to-market execution. Reporting directly to the Global VP, Strategy and CMO, you will help shape NQX's product strategy, develop growth initiatives, and support business development efforts. As a strategic, hands-on individual contributor, you will partner closely with Sales leadership to influence marketing priorities, drive pipeline growth, support revenue generation, and align marketing efforts with business objectives.
Rather than managing a large team, you will focus on driving execution and delivering business results by leveraging NQX's established Marketing Centre of Excellence and collaborating with specialists across:
Digital Marketing
Brand & Creative
Content Marketing
Social Media
Events and Tradeshows
Success in this role comes from your ability to develop strategy, align stakeholders, activate resources, and deliver measurable business results.
What You'll Do
Growth Strategy & Market Expansion
Help shape NQX's go-to-market strategy and growth priorities.
Partner with Sales leadership to identify market opportunities, support business development efforts, and accelerate revenue growth.
Contribute to the commercialization of NQX's evolving customer experience, AI, and digital capabilities.
Demand Generation & Revenue Marketing
Develop and execute integrated marketing programs that generate qualified pipeline opportunities and measurable business results.
Lead demand generation initiatives across digital, content, events, partnerships, and account-based marketing channels.
Measure, analyse, and optimize marketing performance, pipeline contribution, and return on investment.
Market Positioning & Sales Enablement
Strengthen NQX's market positioning by refining our value proposition, messaging, and customer narratives.
Enable commercial success through sales tools, content, campaigns, and messaging that support prospecting, strategic pursuits, and business development.
Monitor market trends, competitive activity, and customer needs to identify opportunities for growth and differentiation.
Thought Leadership & Brand Growth
Support executive visibility and thought leadership initiatives that elevate NQX's profile in the market.
Help strengthen NQX's reputation as a next-generation customer experience partner through content, events, industry engagement, and strategic partnerships.
Guide digital marketing initiatives, including website strategy, lead generation, SEO, paid media, and marketing analytics.
What We're Looking For
Experience helping scale a business, launch new offerings, enter new markets, or support high-growth organizations through periods of transformation and expansion.
Proven ability to turn ideas into action and marketing strategies into measurable business results.
5-10 years of progressive experience in B2B marketing, with a track record of increasing responsibility and business impact.
Proven experience developing positioning, go-to-market strategies, and growth-focused marketing programs.
Expertise in digital marketing, campaign management, lead generation, analytics, and marketing automation.
Ability to work effectively with executive stakeholders and sales leaders.
Fully bilingual in French and English with strong written and verbal communication skills.
Ability to work primarily from NQX's Head Office in Laval.
Preferred Experience
Experience in one or more of the following sectors is an asset:
Customer Experience (CX)
Technology / SaaS
IT Services / Professional Services / Consulting
What Will Make You Successful
Strategic thinker with strong business acumen.
Results-oriented and data-driven.
Exceptional collaborator and communicator.
Comfortable rolling up your sleeves and executing.
Entrepreneurial mindset and action oriented.
Why Join NQX?
An opportunity to take the next step in your career and help shape the growth of a nationally recognized Canadian organization.
Close partnership with executive leadership in a fast-moving, entrepreneurial environment where ideas can quickly become action.
High visibility and meaningful impact on business outcomes.
Opportunity to help shape the future of customer experience powered by people and AI.
Join NQX and help bring our vision to life, connecting people and brands through better customer experiences, human-led and AI-augmented.
