SUMMARY As a Director in our Retail & CPG portfolio, you will lead and deliver complex transformation programs while supporting business development and account growth across retail environments. You will bring a strong mix of delivery leadership and commercial acumen, helping clients modernize operating models, improve performance across store and digital channels, and drive end-to-end transformation across merchandising, planning, and back-office functions. This role blends hands-on client delivery with opportunity shaping and relationship development within large, matrixed retail organizations.
YOU WILL: - Lead end-to-end delivery of large-scale transformation programs across retail and consumer environments.
- Serve as a trusted advisor to senior client stakeholders, driving alignment and execution across complex organizations.
- Manage delivery teams and oversee multiple workstreams to ensure high-quality outcomes and measurable impact.
- Support business development efforts by identifying, shaping, and converting new opportunities within existing and new accounts.
- Drive transformation across retail operating models, including merchandising, planning, store operations, and supporting back-office functions.
- Build strong relationships within complex, matrixed retail organizations to enable long-term account growth.
- Contribute to proposals, solution design, and pursuit activities in partnership with senior leaders.
IDEALLY, WE'D LIKE: - 8-12+ years of consulting, advisory, professional services, or relevant industry experience.
- Proven experience in retail transformation, digital enablement, and operating model change.
- Strong capability across retail front and back-office functions, including merchandising and planning.
- Demonstrated success in both delivery leadership and business development ("hunter" mindset preferred).
- Experience working within complex, matrixed retail organizations with strong stakeholder management skills.
- Exposure to supply chain or end-to-end retail value chain transformation is a plus.
- Strong executive presence with the ability to influence senior client stakeholders and drive outcomes.
- Track record of leading teams, managing engagements, and delivering measurable business results.
Applicants must be authorized to work in the United States, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
Reference: 49852
