About the Position

Directs operational activities for national customer warehouse sites via partnerships with site general managers. Acts as a liaison between the organization and client, manages complex customer relationships, and is responsible for analyzing and identifying value-added services that match customer needs with solution selling. The position drives long range plans for customer sites to obtain optimum efficiency and economy of operations, while maximizing profits.  Significant travel required.

Functions 

• Identify new business opportunities and grow business revenues and margins with existing customers. 

• Build a strong relationship with customer key contacts through listening and understanding our customer’s environment. 

• Develop customer profile with business issues, opportunities, information flow, competitor environment, review process, contract, etc. 

• Present complete proposals and value solutions for our customers. 

• Leads implementation of company programs. 

• Reviews tactical aspects of business profile, indexes, KPI results and other data to up-sell additional solutions. 

• Uses Lean Six Sigma tools to make decisions and improve operational efficiency. 

• Coach and develop personnel in Kenco operations, emphasizing training and projects. 

• Require corrective action plans and accountability from the sites. 

• Establishes measurements that positively impact safety, quality and financial performance. 

Qualifications 

• Bachelor’s degree required; M.B.A. preferred; preference given to candidates with 10+ years’ supply chain management expertise 

• Prefer Lean Six Sigma and/or Supply Chain certification or training 

• Prefer previous experience within an FMCG environment with specific knowledge of AIB/SQF/FDA regulations. 

• Understanding of supply chain strategies.

• Strong customer relationship skills; ability to balance and manage customers’ expectations while aligning with corporate goals.

• Strong problem-solving ability, planning/organization skills, anddecision-makingability.

• Ability to communicate and articulate professionally, in both speech and writing.

• Interpersonal influence skills

• Ability to be flexible and adapt to changing priorities.

• Understanding of and ability to control HR costs and growth.

• Proactive approach to employee relations issues.

• Detailed knowledge and grasp of financial practices and accounting.

• Ability to set policy and procedures.

• Ability to lead others effectively utilizing a team approach.

• Willingness and ability to travel frequently.

Competencies  

• Collaborative Leadership - Knows how to get things done through formal channels and the informal network while instilling a sense of purpose in others; sees connection to larger purposes.   

• Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible. 

• Customer Relationship Building - Having an intimate knowledge of the customer's changing needs and the ability to produce rapid results in all areas. 

• Financial Acumen - Maintains and applies a broad understanding of financial management principles to ensure decisions are fiscally sound, responsible, and are strategically aligned.  

• Leading Change - Ability to develop and implement an organizational strategy and to incorporate it into the organization’s long-term goals. Foster a work environment that encourages creative thinking and the ability to maintain focus, intensity and persistence, even under adversity.

• Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy. 

• Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.