Role Summary

This leadership position will play a critical role in the Customer and Agent Experience within our New Business area of our Customer Innovation Group (CIG) and will partner with other teams across multiple locations to provide strategy, direction, leadership, and management. This position will lead several teams located on our Addison, Texas Campus consisting of Team Managers and Case Managers aligned to support key distribution relationships. Activities include everything from application submission to the issuance of a policy contract.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties and Responsibilities

• Provide leadership to ensure all activities are consistent with our goals, guidelines and culture by monitoring trends and evolving our strategy to keep up with changing customer expectations
• Actively participate on collaborative panels, committees and teams with Marketing, Distribution, Operations, Finance, and other key areas to drive overall business results
• Develop and maintain productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out
• Motivate and coach teams to meet service goals and increase productivity while driving down unit costs
• Focus on employee development, succession and career planning through management, coaching and development

Minimum Qualifications

The qualified candidate will have substantial experience in Annuity/Life Operations marked by strong business relationships, skilled leadership and demonstrated business results. Must have 10+ years of Operational leadership experience and a four-year college degree with a strong academic record. Advanced education (Masters) is preferred but not required.

Must possess the following skills and abilities:

• Strategic, internally/externally focused individual adept at leading people and initiatives
• Broad industry perspective and strong general business acumen
• Working knowledge of insurance operations
• Ability to target continuous improvement opportunities and drive execution focused on enhancing our service delivery and boosting overall performance
• Collaborative solutioning style; Strong bias for action
• High energy; Enthusiastic
• Self-starter; Curious learner
• Takes accountability for quality results, for treating others professionally and respectfully, and for using productive communication that fosters teamwork and collaboration
• Excellent communication skills
• Some travel between campuses will be required
• Must be able to successfully pass a background check

Benefits

• Your benefits start day one and are flexible and customizable to your and your family's specific needs. Check out the BENEFITS of a Career at National Life!

Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life's discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Salary Pay Range

$108,750-$159,500 USD